What are the responsibilities and job description for the Service Administrator (Utility Equipment Maintenance) position at Custom Truck One Source?
Custom Truck One Source “CTOS” 3522 Middlebranch Ave. NE, Canton Ohio 44075
Custom Truck One Source is the first true single-source provider or specialized truck and heavy equipment solutions, offering a vast rental fleet, new and used equipment sales, aftermarket parts and tooling supply, world-class service, customization and remanufacturing.
The Service Administrator will provide administrative and customer service support for the Service Department’s daily functions.
Custom Truck One Source is the first true single-source provider or specialized truck and heavy equipment solutions, offering a vast rental fleet, new and used equipment sales, aftermarket parts and tooling supply, world-class service, customization and remanufacturing.
The Service Administrator will provide administrative and customer service support for the Service Department’s daily functions.
- Day Shift, Mon – Fri., 7am – 3:30pm and ability to work OT as needed to 4:30/5 pm
- Attention to detail, Office Software, ERP or M3 software exp a plus, Customer Service Attitude.
- CTOS offers healthcare, paid vacation, sick and holidays, 401K match, career advancement opportunity.
- Email customers/salesperson regarding customer damage with appropriate documentation
- Obtain PO’s from customer after sales approves the invoice.
- Obtains vehicle data after yard attendant checks in unit.
- Prepare work orders shop technicians and customers.
- Indicates on the repair order the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders MUST be legible.
- Act as a liaison between the customers and the service department regarding any mechanical issues that arise (planned or unplanned technical/mechanical issues).
- Follows up on progress of each repair order during the day. Contacts customers by telephone regarding any changes in the estimate or time promised. Records changes on repair order in approved fashion.
- Review every service repair order for proper completion and accuracy.
- Add and/or change notes in repair orders.
- Close repair orders.
- Complete and file repair orders, billing forms, invoices, and requisition forms for service department.
- Run reports for work orders and other business needs.
- High school diploma or the equivalent
- Knowledge of aerial vehicles, equipment, and heavy & light duty trucks (preferred)
- Strong communication and customer service skills.
- Must be team oriented. Contributes to building a positive team spirit; Puts success of team above own interests.
- General aptitude in working with common computer software (MS Office Suite, internet, etc.) to process orders.
- Knowledge of inventory software (M3, etc.) to process purchase orders and tracking inventory helpful.
- Must be self-sufficient and driven.
- 6-12 months previous work experience (preferred)
- Attendance – The ability to work as scheduled with punctual attendance 7:00 am- 3:30 pm, Monday-Friday plus any additional hours/days necessary in order to meet business demands
- Majority of work performed in the office and occasionally the shop
- May occasionally be exposed to bright lights, extreme temperatures, loud noise, dust, gas and/or fumes
- PPE and safety guidelines followed when in shop/yard.
- 401(k) with Employer Match
- Competitive Health Care
- Dental, Vision, and Life Insurance
- Paid Vacation, Sick and Holidays
- STD/ LTD
- Partner Discounts
- Investment in Employee Development
- Tuition Reimbursement