REGION SALES SUPPORT SPECIALIST

EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.  

Custom Truck One Source has changed the way the industry looks at specialized trucks and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.  

Summary

The Region Sales Support Specialist role performs duties related to profitable sales and customer retention while projecting a positive image of the company. This role directly supports the company’s field sales team to ensure we deliver on-time and on-budget products that meet the customer’s needs in a profitable manner.  This role supports the Region Account Manager team and reports to the Region Sales Manager.

Essential Duties and Responsibilities

• Assign incoming leads to the appropriate reps/regions.
• Review salesperson backlogs for accuracy.  Keep reps up to date on completions, delays and or changes.
• Work with reps to facilitate and populate monthly forecasts in SalesForce.com.  You will be responsible for reporting this to the RSM
•  Responsible for keeping the timelines accurate throughout the build process and escalating when barriers are encountered.
• Support Acct Manager in reviewing custom build quotes for accuracy prior to submitting to customer.
• Work with accounting to ensure revenue recognition is completed and accurate.
• Coordinate with logistics to dispatch sold trucks to customers. Utilize freight software to assist in the movement of vehicles and customer pick-ups.
• Work with title to ensure docs are sent out in a timely manner.  Also request title mockups, temp tags and any additional title paperwork needed to complete the sale.
• Align with M3 coordinators ensuring all orders are completely placed and accurate.
• Assist in gathering customer information to facilitate invoicing and title completion.
• Support the Sales team in quote creation and modification to meet client RFQ requirements.
• Support the Account Managers with qualifying assigned accounts and making inside sales calls.
• Perform additional duties as assigned.

Required Skills and Qualifications

• Associate degree or other relevant college degree plus proven aptitude for role.  
• Non-Degreed: 3-5 years proven experience in a similar role.  
• Extremely detail oriented and accurate.
• Excellent organizational skills.
• Ability to effectively communicate with diverse groups.
• Ability to maintain professionalism.
• Ability to meet deadlines and schedules in fast paced environment through setting priorities.
• Outstanding written, verbal, and presentation-based communication skills.
• Ability to manage change effectively and work in a fast-paced environment.
• Excellent customer service skills.
• Computers — proficient in Microsoft Suite
• This job requires "people" skills and a genuine desire to service the client.   A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position.
• Customer service focused with ability to effectively communicate through various means with diverse groups.
• Proficiency in the English language - Bilingual capability not required, but a plus.

Working Conditions

• Majority of work performed in an office setting

Physical Requirements

• Occasional lifting of 10-50 pounds
• Ability to sit for at least 8 hours per day
• Ability to see things in close proximity whether through natural or corrected vision.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Benefits

•  401(k) with Employer Match 
•  Competitive Health Care 
•  Dental, Vision, and Life Insurance 
•  Paid Vacation , Sick and Holidays 
•  STD/ LTD 
•  Partner Discounts 
•  Investment in Employee Development 

Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
  
Please note that we do not offer sponsorship for work authorization. Only candidates authorized to work in United States without the need for sponsorship will be considered for this position.