What are the responsibilities and job description for the Travel Associate position at Custom Travel Services?
Turn a passion for travel and people into a career.
For more than 30 years, Custom Travel Services has helped clients plan the trips they’ll remember for a lifetime from destination weddings and honeymoons to luxury all-inclusive escapes, Disney vacations, European land packages and River Cruises. Based in Merchantville, NJ, we’re a boutique travel agency built around something an online booking site simply can’t offer: personal relationships, expert guidance, and someone who is there for every detail from the first conversation through the journey home.
Now, we’re growing our team.
We’re looking for a full-time Travel Associate who is organized, personable, detail-oriented, and eager to learn the travel industry from the inside out. This isn’t just an administrative position. You’ll work directly with clients, learn alongside an experienced travel advisor, build relationships with leading travel brands, and develop the skills that go into creating exceptional travel experiences.
If you love working with people, thrive on keeping details organized, and get genuinely excited about helping someone plan an incredible trip, this could be the beginning of a career you’ll love.
Responsibilities
- Support travel planning and booking coordination
- Help maintain strong long-term client relationships
- Assist with events, marketing materials, and client follow-up
- Prepare quotes, confirmations, and travel documents
- Answer phones and assist clients in person and by email
- Learn supplier systems and destination knowledge through training
- Maintain accurate client records and communications
Qualifications
- Strong communication and customer service skills
- Excellent attention to detail and organization
- Experienced traveler outside the US (i.e., Caribbean, international destinations)
- Interest in traveling and/or hospitality
- Professional, reliable, and comfortable multitasking
- Ability to learn new software and systems quickly
Preferred but not required:
- Experience in travel planning, hospitality, events, or customer service
- Knowledge of Disney, cruises, destination weddings, or luxury travel
- Familiarity with Canva or social media tools
What We Offer
- Access to Sandals, Beaches, Disney, Princess Cruises, and other world-class supplier training programs, certifications, and familiarization trip opportunities
- Direct mentorship and hands-on training
- Career growth opportunities within the travel industry
- Supportive, team-oriented office environment
Most entry-level positions in travel teach you a booking system. This one teaches you the craft. If that sounds like the career you want, we would like to meet you.
Pay: From $20.00 per hour
Benefits:
- On-the-job training
- Opportunities for advancement
Application Question(s):
- International Travel Experience
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Merchantville, NJ 08109 (Required)
Work Location: In person
Salary : $20