Senior Business Analyst

Custom Software Systems (CSS) Inc. is seeking a highly qualified Senior Business Analyst to play a key role in assessing, developing, and implementing innovative technology solutions that support County operations. The primary focus of this position will be the analysis and enhancement of Land Management Systems and processes, requiring expertise in business analysis, systems design, and solution delivery. This hybrid role combines on-site collaboration with County agencies and remote flexibility, offering the opportunity to drive process improvements, strengthen system integrations, and deliver impactful technology solutions that improve service delivery and operational efficiency. 

Responsibilities 

• Develops functional/non-functional system requirements using documented business requirements. 
• Works with development staff and/or vendors to create prototype designs for medium to large- risk projects. 
• Creates detailed unit/system testing scripts based on functional requirements. 
• Facilitate user acceptance testing processes as required. 
• Assesses and develops recommendations for process improvements and technology solutions for County agencies. 
• Captures, consolidates, and communicates information from the Subject Matter Experts (SMEs). 
• Responsible for the high-level design and integration of software development by effectively partnering with business users, project managers and application developers. 
• Analyzes existing business processes and data flows to develop system designs, delivery roadmaps and integrations to other systems. 
• Conducts in-depth analysis of County systems, operations, and procedures. Works with County users to define system requirements and resolve problems. Translates client requirements into highly specified system design documents. Works with staff to coordinate system design and implementation requirements. 
• Performs full life cycle development of systems. Assesses business opportunities, defines problems and identifies business solutions. Develops the needs assessment and requirements analysis. 
• Works with County agencies and provides advice, consultation, and technical assistance throughout project implementation. 
• Provides quality customer service. 
• Actively pursue innovative initiatives and improvements in current processes. 
• Gather/document business requirements for change requests (break/fix). 
• Support internal/external integrations, including design, testing and troubleshooting. 
• Confers with County agencies and provides advice, consultation, and technical assistance throughout project implementation. 
• Provides metrics around reporting, system performance, and process control. 
• Participate in user training or often conducts the training when needed. 

Required Qualifications 

• Minimum of five (5) years’ experience with Accela. 
• Maintain the security and confidentiality of any proprietary or sensitive data in any medium. 

Knowledge, Skills & Abilities 

• Demonstrated experience in land use management implementations and post-production environment as a primary technical resource. 
• Knowledge of the principles and practices of planning, developing, implementing, and maintaining computer information systems. 
• Knowledge of processes, methods and techniques utilized to analyze and evaluate business operations. 
• Skilled in analyzing and evaluating administrative processes for automation. 
• Ability to assist in the analysis and evaluation of the feasibility and suitability of information technology projects. Ability to establish and maintain effective working relationships. Ability to create precise and effective technical documentation. 
• Excellent oral and written communication skills with internal and external clients and vendors. 
• Ability to produce documentation that will be used by various audiences, including but not limited to design documents for each application being reviewed that will include business requirements, functional specifications, test plans and scripts. 
• Strong analytical and problem-solving skills. 
• Outstanding business process fluency, with a strong ability to discuss processes at a level of detail sufficient to gain insight into the underlying business problem or opportunity. 
• Ability to work in a team environment, establishing and maintaining strong professional relationships. 

Clearance  

Must be able to pass Public Trust Clearance 

Citizenship 

US Citizenship 

Education 

A  Graduate from an accredited college or university with a bachelor’s degree in business, Computer Science or a related field and five years’ experience in systems analysis, change management analysis, project management, program analysis, or a closely related field. 

Preferred Qualifications

• Experience working for a government entity. 
• Seven (7 ) years’ experience with Cityworks AMS (Asset Management System) and PLL (Permit, Licensing, and Land). 
• Proficient in extracting data from Cityworks via SQL and building custom reports. 
• Strong understanding of GIS principles and spatial data concepts. 

Compensation & Benefits

Wage Range: Negotiable 

General Benefits:

Custom Software Systems, Inc. offers our employees a competitive benefits package that may include: 

• Health insurance plans  
• Health Savings Account (HSA) 
• Dental 
• Vision 
• Long-term disability 
• Short-term disability 
• Basic term life insurance 
• Supplemental term life insurance for employees, spouses, and dependents 
• Simple IRA 
• Parking/Commuting expense reimbursement 
• Training/Education