What are the responsibilities and job description for the Field Service Engineer position at Custom Instrumentation Services Corp - CiSCO?
The Opportunity
As a Field Service Engineer, you are the technical expert and primary ambassador for Custom Instrumentation Services Corporation (CiSCO) in the field. You will take ownership of the entire lifecycle of our equipment on-site, from initial installation to ongoing maintenance and emergency troubleshooting. We are looking for a self-starter who thrives on solving complex mechanical and technical problems and building strong customer relationships.
What You’ll Do:
- Take Ownership: Manage, perform, and document on-site installation, start-up, calibration, preventive maintenance, and system testing.
- Solve Problems: Diagnose alarms, errors, and mechanical/technical issues, implementing effective and timely solutions.
- Educate & Support: Provide top-tier operator training and comprehensive customer support.
- Ensure Accuracy: Update drawings and documentation to reflect the equipment in service at customer sites accurately.
- Collaborate: Communicate seamlessly with customers, project teams, and internal stakeholders to keep projects on track.
- Manage Your Business: Plan work activities efficiently, adapt to changing schedules, and produce timely expense reports.
What You Bring to the Table
- Education & Experience: An undergraduate degree in an engineering discipline with at least three (3) years of experience as a field engineer or field service technician.
- Technical Aptitude: Proven ability to troubleshoot, test, repair, and service technical/mechanical equipment.
- Analytical Skills: Strong ability to read and interpret schematics, engineering drawings, project plans, and specifications.
- Independence: A strong aptitude for working autonomously with minimal supervision, backed by excellent problem-solving skills and attention to detail.
- Communication: Excellent written and verbal communication skills in English to effectively support our clients and represent CiSCO.
- Logistics: Must maintain a valid driver’s license, US passport, and safe driving record. Must be authorized to work for any US employer without sponsorship, now and in the future.
The Lifestyle & Travel Expectations
We know field service demands a lot of time on the road, which is why we prioritize a schedule that gets you home for the weekend.
- Travel Requirement: 50% - 75% travel, primarily by air, to mostly contiguous US locations.
- Predictable Schedule: Most trips occur strictly during the normal Monday – Friday workweek.
- The Routine: Mondays and Fridays are typically reserved for travel, leaving Tuesday, Wednesday, and Thursday for on-site work.
Why Join CiSCO?
We value the hard work our field team puts in on the road, and we back it up with an exceptional benefits package designed to support your health, wealth, and work-life balance:
- Top-Tier Healthcare: Medical, dental, vision, and life insurance with employee-only premiums paid 100% by CiSCO.
- Financial Wellness: 401(k) program, Profit Sharing, Bonuses, and FSA/HSA options.
- Generous Time Off: A minimum of 26 days of paid time off annually (including vacation, holidays, etc.).
- Fully Equipped: Company-provided laptop, cell phone, specialized tools, and a corporate credit card for all travel and related expenses.
- Continuous Growth: Education reimbursement and dedicated support for your ongoing training and development.
- Competitive Compensation: The pay range for this position is $70,000 - $85,000 per year (actual salary offered may be lower or higher due to factors such as knowledge, experience, skillset, etc.)
Any offer of employment is contingent upon passing pre-employment requirements, including a drug screen and criminal background check.
Job Type: Full-time
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Ability to Relocate:
- Englewood, CO 80112: Relocate before starting work (Required)
Willingness to travel:
- 75% (Required)
Work Location: In person
Salary : $70,000 - $85,000