What are the responsibilities and job description for the IT Support Engineer – Level 1 – Helpdesk & Field Support position at Custom Information Services?
Job Category: IT Support
Job Type: Full Time
Job Location: Texas
Base Salary: Competitive
Office Location: Arlington, Texas
Work Arrangement: In-Person
Experience Level: Minimum 1 year of relevant IT experience
Role Description
Are you looking to advance your career in IT?
We are looking for a candidate with excellent customer service, great communication skills, and at least 1 year of experience working on a helpdesk providing desk side and end-user support.
This position will assist our clients in solving technical support issues, provide remote and on-site support.
For the right candidate this position provides substantial upward mobility potential, if you are ambitious and eager to learn then this position is the first step towards a long and rewarding career in the field of IT. This is a great position to accelerate your career as many of our staff members go on to be Specialized Consultants or IT Directors.
This position is salaried and full-time and offers a competitive salary and includes a comprehensive benefits package.
About us, we are an established computer and technology support firm and have been in business for over 30 years in the DFW (Dallas / Fort Worth) metroplex area.
Qualifications And Requirements
Associates or Specialized Training in relevant Course work
Experience
1 year or more as a Tier 1 with desktop, AD user account management, O365 and application support.
Previous MSP experience is a plus.
Preferred Certifications
A or equivalent, Network or equivalent, Security .
Application Process
To apply, please submit your resume, salary requirements and a cover letter highlighting your relevant experience for this position.
We look forward to seeing how you can contribute to our team!
Job Type: Full Time
Job Location: Texas
Base Salary: Competitive
Office Location: Arlington, Texas
Work Arrangement: In-Person
Experience Level: Minimum 1 year of relevant IT experience
Role Description
Are you looking to advance your career in IT?
We are looking for a candidate with excellent customer service, great communication skills, and at least 1 year of experience working on a helpdesk providing desk side and end-user support.
This position will assist our clients in solving technical support issues, provide remote and on-site support.
For the right candidate this position provides substantial upward mobility potential, if you are ambitious and eager to learn then this position is the first step towards a long and rewarding career in the field of IT. This is a great position to accelerate your career as many of our staff members go on to be Specialized Consultants or IT Directors.
This position is salaried and full-time and offers a competitive salary and includes a comprehensive benefits package.
About us, we are an established computer and technology support firm and have been in business for over 30 years in the DFW (Dallas / Fort Worth) metroplex area.
Qualifications And Requirements
- Knowledge of PC and laptop installation and troubleshooting, desktop operating systems
- Windows registry, productivity application such as MS Office, password resets, basic computer hardware and printer operation
- Basic knowledge of TCPIP is required and general networking (DNS, DHCP, VLAN, VPN).
- Must be able to manage AD user and computer accounts.
- Must be able to set up new users in O365.
- Assist users with technical issues and “how to” questions.
- Be able to perform installation and configuration of hardware and software systems.
- Be able to write clear and concise documentation and instructions.
- Be able to manage and prioritize multiple tasks in fast paced environments and under pressure.
- Continuous improvement keeping current on new technology, industry trends and threats.
- Candidate must have reliable transportation, travel to client sites in the DFW area is a requirement.
- Excellent English verbal and written communications skills are required as you will be communicating with end users.
- Professional presentation and appearance. Dressing smartly, being clean and having good personal hygiene, and carrying yourself well is all part of making a strong first impression and appearing professional.
Associates or Specialized Training in relevant Course work
Experience
1 year or more as a Tier 1 with desktop, AD user account management, O365 and application support.
Previous MSP experience is a plus.
Preferred Certifications
A or equivalent, Network or equivalent, Security .
Application Process
To apply, please submit your resume, salary requirements and a cover letter highlighting your relevant experience for this position.
We look forward to seeing how you can contribute to our team!