Houseperson

JOB DESCRIPTION:    The Houseperson is responsible for assisting the Room Attendants by delivering clean linen to housekeeping staff throughout hotel and collecting dirty linen; collection and disposal of garbage from hotel;  work on cleaning and other maintenance projects as assigned by Housekeeping Manager.

THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE:
•    Stock, maintain and transport housekeeping supply cart on a daily basis
•    Restock housekeeping linen closets for next day's use and replenish chemical bottles.
•    Perform deep cleaning tasks, as needed, such as: high dusting, turning mattresses, etc.
•    Dispose of trash and recyclables
•    Keep all hallways, public areas and closets clean, neat and vacuumed
•    Demonstrate operating knowledge  and performance of commercial floor care equipment to shampoo carpets, as well as wax and polish floors as assigned.
•    Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Manager
•    Report any maintenance repairs immediately to Housekeeping Manager / Engineering
•    Handle items for “Lost and Found” according to the standards.
•    Respond to special guest requests in a timely, friendly and efficient manner
•    Assist Room Attendants with cleaning guest rooms as needed, including, but not limited to, making beds, cleaning bathrooms, dusting, vacuuming, and nightly turn-down service
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.
The Ideal Candidate will:
•    Display a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
•    Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.
•    Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
•    Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by guests.
•    Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.

ADDITIONAL RESPONSIBILITES: 
Demonstrate thorough knowledge of the hotel safety procedures to ensure the safety and security of our guests and employees.  Hotel Safety Procedures include, but are not limited to: completing all assigned hotel safety training satisfactorily, following hotel safe work practice standards, consistently using all personal protective equipment (PPE) and consistently adhering to Employee Safety and Health Procedures for preventing and controlling the spread of potentially contagious diseases like HIV/AIDs, Hepatitis B, Influenza, Norovirus and COVID – 19.  Adhere to ergonomic standards as outlined in our Musculoskeletal Injury Prevention Program (MIPP)
 

EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS:
High School Diploma or equivalent – preferred, but not required.

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:
•    Must be able to speak, read, write and understand the primary language(s) used in the workplace.
•    Detail oriented and comfortable working in a fast-paced environment
•    Excellent time management and organizational skills

PREVIOUS EXPERIENCED REQUIRED:
Previous hospitality and/or housekeeping experience preferred
 

Salary : $21 - $23