Furniture Repair Technician

Repair Technician

Pay: $19 - $25 per hour

Job Description

Who This Job Is For

This role is for a dependable, skilled, and detail-oriented individual who enjoys working with their hands, solving problems, and repairing furniture to excellent condition.

The ideal candidate has experience in furniture repair, woodworking, upholstery, or related trades. We are looking for someone who takes pride in quality workmanship, can diagnose problems, works independently, and is comfortable interacting professionally with customers in their homes.

Job Summary

Custom Home Furniture is seeking a full-time Furniture Repair Technician to support our service operations throughout Wilmington and surrounding area.

This position is responsible for inspecting, diagnosing, and repairing residential furniture, including upholstered furniture, wood furniture, recliners, and other mechanical or structural components.

Repairs may be performed in customers' homes, at our Distribution Center, or at one of our retail locations.

The Repair Technician will work closely with the Technician Supervisor, Customer Care, and Logistics teams to ensure service work is completed accurately, professionally, and efficiently.

Key Responsibilities

The Repair Technician will be responsible for:

• Inspecting and diagnosing furniture damage, defects, and mechanical issues.
• Performing repairs, touchup, replacing parts, or troubleshootingon wood and upholstered furniture, recliners, and other furniture components.
• Performing service appointments in customers' homes while protecting their furniture, flooring, walls, and surrounding property.
• Communicating repair findings, additional damage, missing parts, or other concerns to the Technician Supervisor.
• Maintaining accurate service records, including repair findings, work performed, photographs, and repair outcomes.
• Keeping inventory, tools, equipment, service vehicles, and work areas clean, organized, and properly maintained.
• Working with Customer Care and Logistics to ensure service appointments and assigned repairs are completed as directed.
• Following company safety procedures, repair standards, and manufacturer guidelines.

Performance Expectations

The Repair Technician must be able to:

• Deliver consistent, high-quality repairs with attention to detail.
• Diagnose furniture problems accurately rather than relying on temporary fixes.
• Work independently and manage assigned service appointments efficiently.
• Communicate professionally and respectfully with customers and coworkers.
• Recognize when a repair requires additional parts, technical direction, or supervisor review.
• Complete repairs correctly the first time whenever reasonably possible.
• Maintain accurate documentation of completed and incomplete repairs in our system of record.
• Follow approved repair instructions and avoid unauthorized modifications or commitments to customers.
• Maintain a clean, safe, and professional work environment.

Qualifications

Qualified candidates should have:

• Previous experience in furniture repair, woodworking, upholstery, furniture manufacturing, or a related skilled trade.
• Strong mechanical aptitude and experience using hand tools and power tools.
• Ability to identify and repair cosmetic, structural, and mechanical furniture issues.
• Strong attention to detail and pride in quality craftsmanship.
• Ability to work independently and troubleshoot problems.
• Good communication and customer service skills.
• Ability to perform physical work, including lifting, bending, kneeling, crouching, and moving furniture safely.
• Valid North Carolina driver's license and acceptable driving record.
• Reliable transportation and consistent attendance.
• Ability to use basic technology to review work assignments and document completed repairs.
• Willingness to submit to a background check.

Preferred Qualifications:

• Experience repairing residential furniture, including wood case goods and upholstered furniture.
• Experience with furniture touch-up, finish repair, staining, and color matching.
• Experience repairing power recliners, motion furniture, and electrical mechanisms.
• Experience performing in-home furniture repairs or warranty service.
• Familiarity with furniture manufacturers' repair and service standards.

Benefits

• 401(k) with company match
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Holiday pay
• Employee discount
• On-the-job training

Additional Information

Job Type: Full-time

Pay: Based on experience

Work Location: In person — Leland, Wilmington, and surrounding service areas in Southeastern North Carolina.

License/Certification: Valid NC Driver's License (Required)

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Leland, NC 28451 (Required)

Ability to Relocate:

• Leland, NC 28451: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $25