What are the responsibilities and job description for the Dispatcher position at Custom Goods Logistics?
Summary/Objective:
The Dispatcher will be responsible for planning the day-to-day activities of the drayage drivers, analyzing routes for the most efficient loads, and troubleshooting to maximize the results of the transportation department. The position must focus on container availability/status within the terminal, scheduling, and coordinating deliveries to customers. This individual also ensures outstanding customer service is provided to all our clients.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsible for supporting the operation, including, but not limited to the following activities:
This commitment extends to all aspects of Quik Pick Express’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.
The Dispatcher will be responsible for planning the day-to-day activities of the drayage drivers, analyzing routes for the most efficient loads, and troubleshooting to maximize the results of the transportation department. The position must focus on container availability/status within the terminal, scheduling, and coordinating deliveries to customers. This individual also ensures outstanding customer service is provided to all our clients.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsible for supporting the operation, including, but not limited to the following activities:
- Updating Trinium (TMS) with accessorial (Terminal WT, Split terminations, Stop offs, etc..).
- Trace and Track containers on terminal websites to ensure extraction prior to the last free day.
- Troubleshoot problems at terminals and communicate with customers to ensure the timely extraction of units.
- Coordinate pick-up and deliveries with outside vendors, terminals, Warehouse Operations, and customers.
- Monitor driver activities via GPS.
- Maintaining a good working relationship with the drivers (driver retention).
- Proper timekeeping and dispatching drivers to meet terminal appointments.
- Properly tracking per diem and avoiding unnecessary charges from SSL and Chassis providers.
- Keeping up with driver dispatches and escalating when something doesn't look right (driver pulled over to the side of the road, the driver taking too long to finalize a dispatch, drivers arriving to work late, etc).
- Exercise discretion and independent judgment to troubleshoot driver/drayage issues.
- Performs other related duties as assigned.
- At least 3 years of LA/LB Port Dispatching experience required
- Knowledge of Trinium preferred
- Knowledge of Samsara preferred
- Strong mapping knowledge required
- Must be able to work a flexible schedule
- Strong knowledge of the roadways throughout the immediate area
- Ability to work in a team environment in high-pressure situations
- Strong written and oral communication skills are essential
- While performing the duties of this job, the employee will work in the office for most of their day, occasionally walking on uneven surfaces to the warehouse/ Yard environment. The employee is occasionally exposed to fumes or airborne particles. The employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level is usually low in the office and moderate outside of the office.
- Prolonged periods sitting at a desk and working on a computer.
- Ability to operate office equipment.
- Must be able to lift up to 15 pounds at a time.
- Occasional bending, reaching overhead.
This commitment extends to all aspects of Quik Pick Express’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.