What are the responsibilities and job description for the CSR (Drayage) position at Custom Goods Logistics?
We are currently seeking a full-time Customer Service Representative for our Carson, CA facility. The ideal candidate will support our operations by providing value added customer service. Representative will ensure customer instructions and inquiries are fulfilled according to customer specifications by performing and following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Must respond to all inquiries from customer in a courteous and effective manner.
- Understand customs procedures for the Bonded Warehouse and ensure that documents received for import, storage, and export customs purposes are compliant and correct.
- Compares identifying information and counts, weights, or measurements of items for incoming and outgoing shipments to verify information against bills of lading, picking tickets, invoices, orders, or other documents and records.
- Processes Dock Receipts for incoming shipments records exceptions and communicates this information to the customer.
- Answers Customer queries regarding inventories and availability of freight.
- Maintains inventories in the WMS system.
- Coordinates shipping method upon customer's request.
- Provides Customer Service to drivers for merchandise pickup and delivery.
- Process receiving and shipping documentation.
- Responsible for data entry by way of Excel spreadsheet with utmost accuracy.
- Invoices customer for services rendered.
- Performs other related duties, as assigned.
- Basic understanding of clerical and administrative procedures.
- Excellent written and verbal communication skills.
- Excellent organizational and time management skills.
- Ability to solve problems as they arise.
- Must be able to perform each essential duty and follow simple instructions.
- Dependable & self-motivated team player
- Advanced skills using 10key typing.
- Strong Excel Knowledge
- 1 year experience in the logistics/warehousing industry.
- 1 year customer services experience
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 10 pounds at a time.
- Occasional bending, reaching overhead.
- Full Time Day Shift: Schedule is set as a standard but might change depending on business needs.
- Monday to Friday (some weekends)
- Overtime may be required.