What are the responsibilities and job description for the Account Manager position at Custom Concrete Company Inc?
We are seeking an Account Manager to support our Single-Family division. This role is responsible for managing existing customer relationships while actively developing new business. The Account Manager works closely with builders, homeowners, and internal teams to estimate projects, coordinate timelines, and ensure a smooth transition from sales to construction.
Because this role supports active construction projects, candidates should have a strong understanding of residential construction and the ability to read blueprints and site plans.
Key Responsibilities
Client & Account Management
- Build and maintain strong, long‑term relationships with builders, contractors, and homeowners
- Serve as the primary point of contact for assigned accounts
- Respond to customer questions and resolve issues to ensure satisfaction
Sales & Business Development
- Prospect and develop new customer relationships
- Identify upselling and cross‑selling opportunities within existing accounts
- Prepare and present project estimates
- Negotiate pricing, terms, and contracts
Project & Construction Coordination
- Review and interpret blueprints, site plans, and construction documents
- Evaluate foundation design requirements, soil conditions, and site constraints
- Coordinate project timelines with customers and internal teams
- Partner with operations, field supervisors, and schedulers for smooth handoff to production
- Attend site walks as needed
Planning, Reporting & Analysis
- Develop account plans and sales forecasts
- Track account performance and identify growth opportunities
- Prepare reports related to revenue, forecasting, and account activity
- Stay informed on market trends, competitors, and industry developments
Qualifications
- Construction background preferred (residential experience strongly desired)
- Experience in sales, account management, or a related role
- Ability to read and interpret blueprints and construction specifications
- Knowledge of concrete foundations and residential construction processes
- Strong communication, negotiation, and organizational skills
- Customer‑focused with a proactive, problem‑solving mindset
- Ability to work independently and collaborate with cross‑functional teams
Work Environment & Travel
- Full‑time, salaried position
- Moderate in‑state travel required
Equal Opportunity Employer
Custom Concrete Co., Inc. is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other protected status. Reasonable accommodation will be provided as required by law.