What are the responsibilities and job description for the Office Assistant – Golf Cart Service Department position at Custom Carts?
Job Title: Office Assistant – Golf Cart Service Department
Job Type: Full-Time
Hours: 7:30 AM to 4:00 PM
Location: Bradenton, Florida
About Us:
Custom Carts is a leading provider of golf cart sales, rentals, customizations, and maintenance. Our service department keeps our community moving, and we pride ourselves on delivering top-notch repair and maintenance solutions. We are looking for an organized, energetic, and customer-focused Office Assistant to join our growing service team.
Job Summary:
As a Service Office Assistant, you will be the heartbeat of our front office. You will act as the primary point of contact for our service customers, manage scheduling, handle administrative tasks, and support our service technicians to ensure daily operations run smoothly. Reliability and exceptional organization are key to success in this role.
Key Responsibilities:
- Greet customers warmly and assist them with checking in their golf carts for service.
- Answer phone calls and emails, answering customer inquiries and scheduling repair appointments.
- Create, update, and close out service work orders using our shop management software.
- Communicate updates, repair estimates, and completion times clearly to customers.
- Process customer payments and manage daily invoicing.
- Maintain organized digital and physical customer records.
- Assist the Service Manager with ordering parts and tracking inventory.
Qualifications:
- Previous experience in an office assistant, receptionist, or customer service role (experience in automotive, powersports, or golf cart service is a plus).
- QuickBooks experience is highly helpful and a strong plus.
- Strong communication and interpersonal skills.
- Proficiency with computers, including Microsoft Office (Word, Excel) and basic database/billing software.
- Excellent organizational and multitasking abilities in a fast-paced environment.
- A positive attitude and a willingness to learn about golf cart mechanics and parts.
What We Offer:
- Competitive hourly pay based on experience
- Paid Time Off (PTO).
- A fun, casual, and friendly team environment.
- Opportunities for growth within the company.
- Please note: We do not offer health or retirement benefits at this time.
How to Apply:
If you are reliable, detail-oriented, and ready to help our service department thrive, we want to hear from you! Please send your resume, salary expectations, and available start date to be considered for this position.
Benefits:
- Paid time off
Work Location: In person