What are the responsibilities and job description for the Technical Business Analyst position at Custom Business Solutions, Inc.?
Technical Business Analyst-Hybrid
Position Summary
We are seeking a Technical Business Analyst to provide production support and enhancements for two data-driven, dealer-facing applications. This role will support production issues, analyze data, gather business requirements, troubleshoot integrations, and collaborate with cross-functional teams to deliver system enhancements.
Responsibilities
- Provide production support for data-driven applications, including monitoring data feeds, file schedules, and database integrity.
- Write and troubleshoot SQL queries (3 years) to investigate data issues, validate results, and support analysis.
- Analyze complex data to identify trends, anomalies, and root causes.
- Support RESTful and SOAP API integrations by troubleshooting data, connectivity, and mapping issues.
- Support Microsoft Entra ID (Azure AD) Single Sign-On (SSO), including configuration, application registration, user access troubleshooting, and coordination with development and security teams.
- Gather, document, and validate business and technical requirements (BRDs, functional specifications, and technical documentation).
- Work within Azure and/or Google Cloud Platform (GCP) environments. Experience with Databricks and/or Oracle is a plus.
- Support Agile/Scrum and SDLC processes while managing work through Jira or similar tools.
- Create technical documentation, incident reports, and status updates.
- Facilitate meetings and communicate effectively with technical and business stakeholders.
- Participate in daily production support and project meetings.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 3-5 years of relevant Business Analyst, Technical Business Analyst, Systems Analyst, or Production Support experience.
- 3 years of hands-on SQL experience.
- Experience supporting Microsoft Entra ID (Azure AD) SSO, including configuration and troubleshooting.
- Experience supporting API integrations (REST and/or SOAP).
- Strong analytical, troubleshooting, and problem-solving skills.
- Experience gathering and documenting business and technical requirements.
- Experience with Azure or GCP; Databricks and/or Oracle experience preferred.
- Knowledge of Agile/Scrum methodologies and SDLC.
- Experience using Jira or similar ticketing/project management tools.
- Intermediate to advanced Microsoft Excel skills.
- Excellent verbal and written communication skills with the ability to communicate technical concepts to non-technical audiences.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities.
- Prior customer-facing or technical support experience.
- Self-motivated, resourceful, able to work independently, and a collaborative team player.