What are the responsibilities and job description for the General Manager of Operations position at Custom-Bilt Metals?
The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.
Responsibilities
1. Team Leadership & Personnel Management
- Supervise daily activities of direct reports, ensuring tasks are prioritized and completed on schedule.
- Conduct performance evaluations, provide ongoing coaching, and manage conflict resolution.
- Coordinate staff scheduling, including overtime management and shift rotations.
- Facilitate training programs to ensure the team is proficient in standard operating procedures (SOPs) and safety protocols.
2. Asset & Resource Management
- Maintain accountability for all physical assets within the assigned span of control (e.g., machinery, vehicles, specialized tools, or inventory).
- Oversee preventative maintenance schedules to minimize downtime and extend asset lifecycles.
- Monitor inventory levels and coordinate procurement requests to ensure the team has necessary supplies.
- Conduct regular audits of equipment and facility conditions.
3. Operational Excellence
- Identify bottlenecks in current processes and implement streamlined solutions to improve throughput.
- Ensure all operations remain compliant with local, state, and federal regulations, as well as internal safety standards (OSHA, etc.).
- Monitor Key Performance Indicators (KPIs) such as labor efficiency, error rates, and resource utilization.
- Prepare and present regular reports on operational performance to senior leadership.
Qualifications
- Experience: Minimum of 5 years of equivalent work experience in an operations, logistics, or manufacturing environment.
- Leadership: At least 3 years of experience in a lead or supervisory capacity with a proven track record of managing direct reports.
- Education: Bachelor’s degree in Business, Operations Management, or a related field is preferred.
- Technical Skills: * Proficiency in ERP/MRP software or Asset Management Systems.
- Strong command of Microsoft Office Suite (Excel, Outlook, Teams).
Competencies:
- Excellent verbal and written communication skills.
- Strong analytical problem-solving abilities.
- Ability to remain calm and decisive in high-pressure situations.
- Proficiency with Microsoft Office
- Strong organizational and communication skills
- Strong ability to multitask
- Comfort working with multiple groups within business
Physical Requirements & Work Environment
● Must be able to navigate a warehouse or production floor for extended periods.
● Ability to lift up to 50 lbs occasionally.
● Flexibility to work occasional evenings or weekends based on operational needs.