What are the responsibilities and job description for the Fire Service Technician position at Custom Alarm?
Why work for Custom Alarm?
Join the Custom Alarm team as a full-time Fire Service Technician and be a key player in delivering exceptional service! We’re looking for someone who is dedicated, technically skilled, and passionate about making a real difference for our customers. At Custom Alarm, we foster a collaborative and customer-focused environment, where teamwork, problem-solving, and top-tier service are at the heart of everything we do. Our family-friendly culture means you’re not just an employee; you’re an essential part of our team. If you're eager to grow, embrace new challenges, and contribute to a company that values continuous learning and celebrates success together, we want to hear from you. Come join us and help us create safe, secure environments for our customers!
A Day in the Life at Custom Alarm
- Reports to: Vice-President of Support Services
- Hours: Full-Time/Hourly (roughly 7:30am-4:30pm
- Work Location: Southeast Minnesota
- Company Size: 75 employees
- Pay Range: $25.00 - $35.00 (starting wage is based on a number of considerations including education, certifications, related experience, etc.)
The Main Responsibilities
Fire Service Technicians apply electrical and electronic theory and related job knowledge to troubleshoot, test, service and repair fire systems. Conduct day-to-day interactions with customers and coworkers in a manner that exemplifies and supports the Core Values of Custom Alarm.
- Service fire systems, ensuring compliance with standards and codes. Respond to service calls, test systems, and verify proper operation.
- Assist customers with technical questions about system design, operation, and provide training when needed.
- Promote system upgrades and enhancements to keep customers informed about the latest technology.
- Communicate customer account details, including zones, troubles, and system status, with the Customer Experience Center.
- Document service changes, update diagrams, and submit accurate paperwork and time records after service calls.
- Maintain and account for assigned tools and inventory. Keep company vehicle clean and well-maintained.
- Participate in rotating "on-call" schedule for after-hours service.
- Follow safety regulations and maintenance procedures, suggesting improvements when needed.
- Attend training to update knowledge, ensure certifications and licenses are current, and track required CEUs.
- Assist with service and installation tasks as needed.
Salary : $25 - $35