Operations Manager - Brokerage

Job Title

Operations Manager - Brokerage

Job Description Summary

The Operations Manager will provide operational and administrative support across multiple offices within the Greater Los Angeles region. This role is designed to ensure continuity of operations by backing up local office Operations Managers during absences, high-volume periods, or special projects. The Operations Manager will work closely with the Director of Operations, Managing Principals, and the Market Operations to provide office support to teams in order to maintain continuity, efficiency, compliance, and service excellence across all GLA offices.

Job Description

Job Description

Key Responsibilities

• Regional Support: Serve as a flexible resource to support operational needs across multiple offices in the GLA region.
• Office Coverage: Step in for local Operations Managers/ Operations Director during vacations, leaves, or peak workload periods.
• Process Oversight: Ensure consistent implementation of company policies, procedures, and best practices across offices.
• Staff Coordination: Assist managers with market onboarding, training, and mentoring administrative and operational support staff when needed.
• Budget & Compliance: Support budgeting processes, expense tracking, and compliance initiatives across offices.
• Forecasting and Pipeline: Work with Managing Principal and Market Operations Manager to follow up with fee-earners, staff, as needed, to update pipeline information
• Maintain tracking of expenses related to deals, using Commissions Accounting and CRM Systems
• Track expense budgets for all deals and escalate concerns to Managing Principal and Director of Operations, as needed
• Monitor and audit accounts receivable, OTT, DFC, loan collection and WD supplier invoices for proper coding
• Technology & Systems: Ensure proper use of CRM, expense systems, and other operational tools; assist with troubleshooting and upgrades.
• Special Projects: Participate in regional initiatives, process improvement projects, and business continuity planning.
  
  

Qualifications

• Bachelor’s degree (Business or related field preferred).
• 5 years of operations or office management experience, preferably in a multi-site environment.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in Microsoft Office Suite; familiarity with Salesforce, Workday, and budgeting tools.
• Ability to travel between offices within the Greater Los Angeles region.
  
  

Competencies

• Adaptability and flexibility to manage changing priorities.
• Strong organizational and project management skills.
• Ability to build relationships and collaborate across multiple teams.
• Knowledge of HR practices and compliance standards.
  
  

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 109,140.00 - $128,400.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”