What are the responsibilities and job description for the Front Desk Associate position at CUSA, LLC?
The Courtyard by Marriott has current openings for Front Desk Associates. Full-time and part-time positions available. Shifts include AM (7-3), PM (3-11), and some weekends. We are seeking those who love interacting with guests and helping guests feel welcomed and comfortable by making for a memorable stay. First impressions count and is the key to getting our guests' memorable experiences off to an unforgettable start. We are looking for Front Desk Agents who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
The Hotel Front Desk Agent is responsible for assisting guests with check-in and checkout, answers and processes all phone calls received and handles all special requests for services or information in accordance with Courtyard Marriott brand policies and procedures. Pay is based on experience.
Essential Duties and Responsibilities
- Warmly greet and register guests, manage reservations, and daily arrivals.
- Be knowledgeable about the area.
- Complete all shift-related duties and securely deposit any cash collected.
- Generate daily reports for Courtyard Marriott operations.
- Manage guest reservations received via fax or email in a timely and accurate manner.
- Address guest concerns and escalate to the Office Manager when needed.
- Perform additional duties as assigned by Front Office Manager.
- Maintain consistent, regular, and reliable attendance.
- Fulfill other tasks as assigned to support overall team success.
Minimum Qualifications:
- Customer service experience is essential. Hotel front desk experience is a plus but not required.
- Excellent communication and interpersonal skills with a positive and friendly attitude.
- Strong problem-solving skills and ability to multitask.
- Proficiency in computer skills.
- Knowledge of the local area is helpful.
- Ability to work weekends and holidays.
- Comfortable assisting in hotel sales and marketing efforts, contributing to enhanced brand awareness and increased sales.
Benefits:
- Holiday Pay
- 401K
- Insurance: Medical, Dental, Vision
- Flexible Schedule
- Marriott Brand Discount
The Courtyard by Marriott in Fayetteville, Arkansas is located at 600 East Van Asche.
Phone: 479-571-4900
Background check will be completed on all applicants