Associate Client Manager - North America, Curve Royalty Systems

Curve Royalty Systems

Curve is a technology company building royalty and copyright solutions for the music industry. Our platform is designed to scale while providing an efficient and intuitive experience for its users. We support our clients with care and deep industry expertise, focusing on the real challenges they face every day. We believe trust is the foundation of good work. We operate in a remote environment with a high level of autonomy and expect everyone to take ownership of their responsibilities, make thoughtful decisions and speak up when they need support.

Our culture is built around openness, mutual respect and a shared commitment to improving royalty accounting for the music industry. As a remote and globally distributed team, we stay connected through clear communication, structured self-management and a genuine interest in each other's perspectives and experiences. We support flexible working hours and trust our team to manage their time in a way that works for them, our clients, and their teammates.

The Role:

Curve Royalty Systems is seeking an Associate Client Manager - North America to help manage client relationships as the primary point of contact. The role will provide proactive support while analyzing and resolving data issues using large datasets. This person will collaborate with internal teams to ensure smooth onboarding, improve processes, and enhance the overall client experience.

We welcome applications from candidates based in North America. Preference will be given to those located in the West Coast timezone (preferred).

The following section outlines what we think sets someone up for success in this role. If you don't tick every box but are excited about the role, we'd still love to hear from you.

What You'll Be Doing:

• Manage a portfolio of clients and act as their main point of contact, ensuring their needs are met with accuracy and care
• Build trust-based relationships with clients through clear communication and proactive support
• Investigate data issues, ask the right questions and work through problems methodically until they are resolved
• Analyze large datasets using Excel and other tools to identify discrepancies and generate insightful reporting
• Reformat large datasets and prep them for onboarding onto the Curve platform
• Collaborate closely with internal teams to ensure smooth client onboarding and continuously improve service delivery
• Build processes and use technology to help us scale and work more efficiently
• Provide feedback to the product team to help improve Curve's platform and client experience
  
  

We take an open approach to roles and responsibilities. We're always interested in what people are good at and what they're curious about and we actively look for ways to incorporate those strengths into the role over time.

Who You Are:

• 2 years of relevant experience, whether through professional roles, education, personal projects, or active involvement in the music industry, ideally with exposure to client-facing work, royalties, accounting, copyright, or metadata
• You are a clear communicator who enjoys working with people and building collaborative relationships through email and video calls with our clients and colleagues
• You can leverage technology to make reviewing, reformatting and processing data more efficient
• You have proficiency in Microsoft Excel and can creatively utilize formulas and tools such as XLOOKUP and Pivot Tables to review and reformat data effectively as a core part of your day-to-day work. An interest in working with Python and AI tools to automate repetitive data tasks are a big plus
• You are a natural problem-solver who enjoys digging into complex challenges and figuring things out. You don't need to have all the answers up front, but you're able to investigate, ask the right questions and find a path forward
• You have solid mathematical skills and are able to apply this to reviewing and analyzing royalty calculations
• You take care in your work and pay close attention to the details
• You are self-motivated, self-managed, and comfortable working independently in a remote team
• You're naturally curious. When something catches your attention, you take the time to explore it and learn from it
• You're confident asking questions and comfortable with what you don't yet know. You know when to dig deeper and when to ask for help rather than assume
  
  

Why you want to work here:

• Ample opportunities to work with leaders and employees across our business
• Work in a collaborative environment full of mission-driven, innovative, and passionate people
• Be part of an open, welcoming, and inclusive culture
  
  

Curve Royalty Systems provides base salary ranges for all positions located in the United States at the time of posting. The salary range for this position is $45,000 - $55,000 annually. Ensuring a diverse and inclusive workplace where we learn from each other is core to Curve Royalty Systems values. We welcome and encourage all applicants of different backgrounds, experiences, abilities and perspectives to apply.