Sr. IT Field Technician

Senior Regional IT Field Technician

Burger King | Curtis Hospitality Group

Location: Greenville, SC (regional travel across SC, NC and GA) | Full-Time | Salary

As our Senior Regional IT Field Technician, you will be the primary hands-on technology resource for our 53 Burger King restaurants. You will keep essential systems running, solve problems quickly, and help restaurant teams stay focused on serving guests. This is an opportunity to take ownership of regional technology support, improve how we maintain equipment and resolve issues, and help build the function as our business grows.

• Troubleshoot and repair restaurant technology, including PAR point-of-sale systems, kitchen display systems, payment terminals, printers, back-office computers, and related equipment.


• Diagnose internet, network, cabling, router, switch, and connectivity issues; coordinate restoration when vendors are needed.


• Support restaurant devices and technology platforms, including LifeLenz timekeeping tablets, and escalate application-specific issues to the appropriate provider.


• Respond to service requests across our restaurant footprint, prioritizing issues based on impact to sales, guests, team members, and operations.


• Install, configure, test, and maintain hardware; support technology upgrades and restaurant remodels.


• Develop preventive maintenance routines, document equipment and service history, and maintain an organized inventory of replacement parts and tools.


• Own issues through resolution, coordinate outside service providers, and hold vendors accountable for timely follow-up.


• Communicate clearly with Restaurant General Managers, District Managers, and leadership; train restaurant teams on basic troubleshooting.


• Identify recurring problems and recommend practical, cost-effective improvements to reduce downtime and support costs.


• Help establish scalable support processes and, as needs evolve, assist with onboarding and developing additional technical support resources.

• Critical restaurant technology issues are prioritized and resolved quickly, with minimal disruption to operations.


• Restaurant leaders receive timely updates and know where to turn for technical support.


• Preventive maintenance, equipment records, and service tracking are accurate and consistent.


• Recurring issues are addressed at the root cause, not just temporarily repaired.


• Vendors are managed effectively, and technology support becomes more reliable as the organization grows.

Required

• 5 years of hands-on IT field support, technical service, or related experience, including independent troubleshooting of complex issues.


• Strong knowledge of hardware, networking, cabling, connectivity, and device installation and repair.


• Ability to support multiple locations, prioritize urgent needs, and manage work with limited supervision.


• Clear communication, strong organization, sound judgment, and a service-oriented approach.


• Valid driver’s license, reliable transportation, and ability to travel regularly throughout SC, NC, and GA.


• Ability to work in active restaurants, move and install equipment, and provide occasional evening or weekend support when business needs require.

Preferred

• Restaurant, QSR, retail, or other multi-unit technology support experience.


• Experience with PAR POS, kitchen display systems, payment devices, or restaurant network infrastructure.


• Experience managing vendors, tracking service tickets, developing preventive maintenance practices, or mentoring junior technicians.


• Relevant IT degree or technical certifications; equivalent practical experience is valued.

• Competitive base salary, based on experience.


• Mileage reimbursement for approved business travel in accordance with company policy.


• Paid time off and health/retirement benefits, based on eligibility.


• Training, development, and opportunities for broader responsibility as our organization grows.


• Opportunity to take ownership of a critical function and make an impact across 53 restaurants.


• Direct collaboration with restaurant leaders and the opportunity to improve how our teams operate.

As Curtis Hospitality Group grows, a successful Senior Regional IT Field Technician may help develop our technology support processes, mentor future junior technicians, and take on broader restaurant technology responsibilities.