Call Center Ambassador

OUR WHY

So people worldwide can embrace an understanding of the Father-Heart of God and, through covenant relationship, reconnect to their true identity of who they were made to be in Christ Jesus, Yeshua the Messiah.

OUR VISION

Advancing the Kingdom of God Across the Nations and in Every Sphere of Influence Curt Landry Ministries is bringing revival to hearts and lives by imparting a deeper understanding of the Jewish roots of Christianity and the revelation of reconciliation between Jews and Gentiles coming together as One New Humanity. (Ephesians 2:15)

OUR MISSION

Teaching people Biblical wisdom and knowledge, imparting revelation of the One New Man covenant promise, so they can embrace their spiritual heritage, be empowered to walk in their true identity, and equipped to fulfill their God-given purpose.

THE ROLE

In this role, you will be bringing life to the mission of Curt Landry Ministries (CLM) and House of David Ministries (HOD) as an Ambassador of the Kingdom of God.

The Call Center Ambassador serves as the first point of contact for CLM, ensuring exceptional customer service and spiritual care. This role is essential in supporting customers, managing communications, and maintaining the integrity of the organization’s mission. The ideal candidate will have strong interpersonal skills, a heart for ministry, and the ability to manage multiple tasks in a fast-paced environment. Alignment with Curt Landry Ministries' mission and vision is a key requirement of this position.

Key Responsibilities:

• Answer and manage all incoming points of contact with warmth, patience, and professionalism.
• Provide information about the ministry's programs, services, events, resources, and support options.
• Listen carefully to callers' needs and offer compassionate, respectful assistance in alignment with the ministry's values.
• Pray with callers as needed, offering prayers of agreement, and appropriately document prayer needs/requests for the Prayer Team.
• Support customers with Freedom Prayer appointments and resolving account-related issues.
• Document all calls and interactions clearly and accurately in the appropriate systems and databases.
• Handle sensitive or personal information with confidentiality, discretion, and care.
• Follow call center procedures, scripts, escalation steps, and service standards consistently.
• Monitor donations and subscriptions for errors or concerns.
• Assist in maintaining the bookstore, ensuring sale items are updated in the POS system.
• Assist in shipping and transporting products to customers and events.
• Monitor and moderate comments on social media channels, taking action as necessary.
• Represent the organization with integrity, kindness, and excellence, supporting the overall mission of the ministry.
• Other duties as assigned, with a willingness to support the team and the mission of the organization.

Qualifications:

• Strong verbal and written communication skills, with active listening ability.
• A heart for ministry and prayer, with a strong commitment to serving others; comfortable praying with or for callers in a compassionate, respectful, and appropriate manner.
• Ability to communicate in a Christ-centered, respectful, and encouraging manner.
• Compassionate, patient, and service-oriented approach to helping others.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Good judgment when handling confidential, emotional, or sensitive caller situations.
• Ability to follow procedures while still showing flexibility, empathy, and care.
• Detail-oriented and with reliable accuracy in recording information and completing follow-up tasks.
• Familiarity with customer service platforms and systems (InfusionSoft/WooCommerce preferred)
• Comfortable using technology and call-tracking systems, with a willingness to learn and adapt as the ministry's tools and processes evolve.
• Team-oriented mindset with a willingness to support ministry staff, volunteers, and callers.
• Commitment to the mission, values, and faith-based purpose of the Christian ministry.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Fairland, OK 74343 (Required)

Work Location: Hybrid remote in Fairland, OK 74343

Salary : $15 - $16