What are the responsibilities and job description for the Contact Center Representative position at Current Home?
Contact Center Representative
Current Home is GROWING!
Current Home, a Southern California-based solar energy company, is top-ranked by its employees and by its customers in reviews at Yelp, Google, and BBB. This year Current Home is expanding even more and we are excited to add a new Contact Center Representative. This position is full-time with working remote and some office time.
As a part of the Current Home team, you will become part of our tight-knit organization of industry professionals, many of whom have been working together for 10 years. You will also be encouraged to collaborate with managers, operations, and high-level executive members, in order to achieve not only company goals, but your personal career goals.
Responsibilities:
- Inbound and Outbound telemarketing; Set and Confirm Appointments; Provide over the phone customer service while marketing our product with the goal of obtaining a time and date for a sales rep to go out and meet with potential clients face to face
- You will act as a connection with Sales, Marketing and Operations. They must have a high attention to detail and be resilient when faced with challenges and setbacks.
- Your goal will be to ensure exceptional service standards and sustain high customer satisfaction. We ask all new employees to be flexible and approach each new opportunity with a go-getter attitude.
Requirements:
- Must be computer literate
- Must have reliable internet; Adequate home office/workspace;
- Must be able to detach from personal life for 8 hrs a day / 40 hrs a week while WFH
- Ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
- Strong de-escalation skills
- Ability and willingness to learn and adapt quickly to rapidly evolving business processes
- Go the extra mile to engage customers
- Handle high amounts of incoming and outgoing calls
Why Join Our Team?
- You'll be helping transition our planet to renewable energy
- We have unlimited room for career growth and advancement
- Get personally developed by proven six figure entrepreneurs
- We have a culture of growth and community
- Incredible MENTORSHIP program and online training university access
Sound like you? Please apply directly to recruiting@currenthome.com and someone will reach out to you to discuss the details of this opportunity further.