Customer Service Representative

Overview
Join our dynamic team as a Customer Service Representative and become the vital link between our company and valued clients! In this energetic role, you will deliver exceptional customer support, ensuring every interaction is positive, professional, and solutions-oriented. Your enthusiasm and communication skills will help foster strong client relationships, resolve inquiries efficiently, and contribute to our reputation for outstanding service. Whether assisting clients via phone or email, you’ll play a key role in creating memorable experiences that keep customers coming back. This paid position offers a fantastic opportunity to develop your skills in a fast-paced, client-focused environment.

Duties

• Handle inbound and outbound customer calls with professionalism and enthusiasm, providing prompt assistance and solutions.
• Respond to customer inquiries across multiple channels including phone or email maintaining excellent phone etiquette.
• Support clients by resolving issues related to billing, account management, product information, and service requests with clarity and patience.
• Assist with sales opportunities by identifying client needs and promoting relevant products or services to enhance customer satisfaction.
• Maintain detailed records of customer interactions, issues resolved, and follow-up actions taken to ensure continuous quality improvement.
• Collaborate with team members to share insights, improve processes, and deliver seamless client services across all touchpoints.
• Demonstrate strong computer skills using Microsoft Office applications and other relevant software tools to support daily operations.
• Exhibit excellent communication skills by actively listening to customers’ needs and providing clear, concise information.
• Engage in outbound calling campaigns as needed to follow up on inquiries or promote new offerings.

Experience

• Previous experience in a call center or customer support environment is highly preferred.
• Proven skills in sales techniques and client services enable you to identify opportunities for upselling while maintaining genuine care for customer needs.
• Strong analysis skills allow you to assess situations quickly and provide appropriate solutions or escalate issues when necessary.
• Experience with data entry tasks demonstrates your ability to handle detailed information accurately under pressure.
• Knowledge of Microsoft Office tools such as Word and Excel supports efficient documentation and reporting tasks.
• Excellent communication skills—both verbal and written—are essential for building rapport with clients from diverse backgrounds.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person

Salary : $19 - $21