Part-Time Operations Support Associate

Currency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida.

Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI’s primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to learn more about life at CXI: https://www.ceifx.com/about/life-at-cxi

Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.

Our Values:

• Customer First - We earn the right to be our clients’ first choice.


• Integrity - We hold ourselves to the highest standard to build trust.


• Collaborative - We always win as a team.


• Innovative - We find new methods to deliver change and advance technology to the industry.


• Passionate - We are driven to be the best in class.

Currency Exchange International is seeking a driven professional, with strong attention to detail to join their team in Orlando, FL as an Operations Associate (also known as a DTS Support Associate)!

Role Purpose: The main function of an Operations Associate is to provide exceptional customer service to our OnlineFX customers and retail branch or agent clients. The Operations Associate assists customers with questions, complaints, orders, returns and various other customer support related functions. Customer support is provided via phone, live chat and email.

Essential Functions:

• Answering incoming calls promptly


• Listen to customer concerns and complaints with the goal of identifying the causes of the problem.


• Contact clients to notify them when adjustments to an order are needed.


• Assisting with creation of new locations, rate modifications, and other functions in CEIFX


• Assisting and provide troubleshooting assistance for customers with the OnlineFX online interface.


• Provide customers with retail details such as directions, rates, fees, and other services per location.


• Engage with potential customers on their transactions to encourage them to place reservations, upsell, and promote our Currency Price Protection offering as appropriate and assist them with booking their orders.


• Managing Freshdesk tickets and support emails


• Processing incoming inventory and non-inventory orders


• Assisting with over 5K approvals and OFAC approvals


• Ensure all DTC support deadlines are met daily.


• Follow all DTC support Performance Standards


• Ensure all office safety guidelines are always followed.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies:

• Action Oriented


• Functional Skills


• Situational Adaptability


• Communicates Effectively


• Optimizes Work Processes


• Nimble Learning

Required Education and Experience:

• Work Experience: Minimum 1 year of Customer Service, Banking, or Operations experience


• Education: Minimum High School diploma and relevant work experience

Position Type/Expected Hours of Work:

• This is a part-time, onsite position


• 25 hours per week (ideally 5 shifts a week)


• Shifts range from 12:00 PM to 12:00 AM EST


• Weekday and weekend availability is needed

Benefits:

• Commute Reimbursement - CXI will pay the toll, bus or metro cost in and out of work


• Sick Time - CXI will pay you 1 hour of sick time for every 30 hours worked, which may equal to an annual accrual of 40 hours (cap)


• Eligibility to enroll in our 401K Plan, Company match at 5% (after 60 days of employment)


• Tuition Assistance - After completing 90 days of employment, CXI offers tuition assistance for part-time employees *conditions apply*


• Holiday Pay - After completing 90 days of employment, CXI offers additional pay for select holidays

Please attach your resume for submission.

Currency Exchange International is committed to providing a fair and inclusive interview process for all candidates. We invite and support applications from individuals with disabilities. Accommodations are readily available upon request to ensure that candidates can fully participate in every stage of the selection process.