National Accounts Collection Specialist

National Accounts Collections Specialist

We are seeking a detail-oriented and results-driven National Accounts Collections Specialist to join a growing organization. This role is responsible for managing collections activities, account reconciliation, dispute resolution, and customer account maintenance for high-volume business accounts.

Key Responsibilities:

• Manage collections and account reconciliation for large customer accounts.
• Perform proactive accounts receivable follow-up to ensure timely payment.
• Investigate and resolve billing discrepancies, deductions, and payment issues.
• Maintain accurate customer account records and documentation.
• Communicate regularly with customers regarding outstanding balances and account status.
• Work within customer portals to track invoices, disputes, and payments.
• Partner with internal departments to resolve account discrepancies and payment concerns.
• Support initiatives focused on reducing aging receivables and improving cash flow.

Qualifications:

• 2 years of B2B collections, accounts receivable, or credit and collections experience.
• Experience working with high-volume customer accounts.
• Strong understanding of account reconciliation and collections processes.
• Proficiency with Microsoft Excel and Microsoft Office.
• Experience working within ERP systems.
• Excellent communication, customer service, and problem-solving skills.
• Strong attention to detail and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Experience:

• Manufacturing, distribution, logistics, transportation, or industrial industry experience.
• Experience working with customer portals and electronic invoicing systems.
• Exposure to reporting and business intelligence tools.

This is an excellent opportunity for a motivated professional who enjoys problem-solving, building customer relationships, and contributing to the success of a collaborative team environment.