What are the responsibilities and job description for the Online Order Fulfillment Associate position at Curio at Faena Bazaar?
About Us:
We are a fast-paced, customer-focused retail store located in the heart of Miami Beach. As our online business continues to grow, we are looking for dedicated, detail-oriented individuals to join our team and help deliver an exceptional experience to our online customers.
Position Summary:
We are looking for a reliable and detail-oriented Online Order Fulfillment Associate to support our growing e-commerce operations. In this role, you will be responsible for picking, packing, and preparing customer orders placed online, ensuring accuracy, speed, and a high-quality customer experience.
Responsibilities:
- Pick items from the sales floor or stockroom based on online orders
- Accurately pack, wrap, and label shipments for delivery or in-store pickup
- Track shipments and troubleshoot lost or delayed packages
- Process returns by examining garments for wear, issuing refunds, and updating stock levels
- Maintain organization of inventory and backstock to support both sales staff and efficient order fulfillment
- Communicate with team members regarding order status and any inventory or stock issues
- Ensure all orders are fulfilled within required timeframes while maintaining accuracy
- Assist with restocking and general store support as needed
- Wrap orders according to brand standards, requirements, and priority level
- Handle basic tech systems (Shopify POS, order management apps, scanners, and printers)
Qualifications:
- High school diploma or equivalent (preferred)
- Ability to lift up to 25–40 lbs.
- Strong attention to detail and organization skills
- Ability to work in a fast-paced environment
- Basic comfort with technology (tablets, apps, POS systems)
- Availability for weekends and peak retail periods
- Previous retail or warehouse experience (preferred)
- Experience with e-commerce platforms (e.g., Shopify, order apps)
- Strong time management and multitasking skills
- Fast and accurate under pressure
- Reliable and punctual
- Team-oriented but able to work independently
- Takes pride in efficiency and organization
- Customer-focused mindset
Benefits:
- Flexible scheduling options
- Employee discounts
- Performance bonuses (based on order accuracy/speed)
- Growth opportunities into supervisor or inventory roles
- Supportive team environment
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $18 - $20