What are the responsibilities and job description for the Partner Support position at CUREXA - EAST LLC?
Description:
Partner Support
We are seeking a detail-oriented and proactive team member to manage partner communications, order processing, and issue resolution. This role is critical in ensuring smooth operations and exceptional service for our partners and their patients.
Key Responsibilities
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Partner Communication & Support
- Respond to all partner emails via HelpScout.
- Address partner inquiries, complaints, and insurance reimbursement requests.
- Manage promo order requests and expedite requests from partners and Account Managers.
- Order Management
- Process and resolve partner orders in error status.
- Create, process, fill, and ship all replacement and expedited orders.
- Ship all fulfilled and expedited orders promptly.
- Assist fulfillment, shipping, packaging, and data entry teams to expedite aged orders.
- Issue Resolution
- Troubleshoot partner issues and internal errors.
- Handle shipping issues and returns.
- Manage shared spreadsheets with partners and CSV uploads/troubleshooting.
- Quality Control
- Run open order detail reports twice daily to identify medication errors and recurring issues.
- Disseminate problematic trends to leads, supervisors, and managers for resolution.
- Monitor open orders to locate prescriptions lost in queues and ensure timely processing.
- Additional Responsibilities
- Support FreeRX program.
- Ensure compliance and accuracy in all partner-related processes.
Must be certified and registered as a pharmacy technician - or be willing to become certified and registered.
Must be 18 or older.
Must have Highschool Degree or GED.