Network Technician

Tier 3 Network Technician

Cure Solutions | Burlington, IA | Full-Time

Remote available for candidates 100 miles from office (with verified remote-work experience)

WHY CURE SOLUTIONS?

We are the IT department for hundreds of businesses across Southeast Iowa and beyond. No two days look the same. One morning you might be locking down a Sophos firewall for a bank linking 8 branches; that afternoon you could be chasing a Huntress EDR incident for an oil company. Our techs get exposure to more technologies in a single year than most IT pros see in a decade at one corporate shop.

We have been in business for over a decade, serving both residential and commercial clients, and we partner with Fortune 1000 companies for regional field support.

THE ROLE

As our T3 Network Tech, you are the escalation point. When the T1/T2 team hits a wall, you take over. You also own the projects that keep our clients secure, compliant, and running smoothly.

WHAT YOU WILL DO

• Respond to and resolve escalated tickets across networking, security, and cloud infrastructure
• Manage and troubleshoot Sophos XGS firewalls, VPNs, and switch configurations (Cisco/Sophos)
• Investigate and remediate security incidents via Huntress EDR and managed AV platforms
• Administer Windows Server (2019 ) Active Directory, Group Policy, and domain services
• Own Microsoft 365 tenant administration: Exchange Online, OneDrive, SharePoint, Entra ID
• Deploy and manage endpoints through Ninja RMM and N-Able
• Lead PCI compliance audits and guide clients through security controls and documentation
• Support and renew 3CX phone systems; train staff and clients on VoIP best practices
• Conduct quarterly firewall rule audits and monthly Domain Admin group reviews
• Roll out cybersecurity awareness training platforms (Wizer, Inky, Brevo campaigns)
• Perform domain transfers, DNS management, and email authentication (SPF/DKIM/DMARC)
• Troubleshoot WAN/LAN connectivity, Wi-Fi stability, and ISP escalation for client sites
• Maintain and monitor NOC camera systems and physical infrastructure
• Mentor junior techs and provide hands-on training on new tools and procedures
• Go onsite to client locations within a 100-mile radius (company vehicle provided)

TECH STACK YOU WILL TOUCH

• Security: Sophos XGS, Huntress EDR, DNS filtering, Inky email security
• RMM/PSA: NinjaRMM, N-Able, ConnectWise/Autotask ticketing
• Microsoft: Windows Server, Active Directory, M365, Exchange Online, Entra ID, SQL Server
• Networking: Cisco switches/firewalls, Sophos firewalls, VPN (site-to-site and client)
• VoIP: 3CX phone systems
• Other: FileMaker, TruGrid, Citrix/Terminal Services, security awareness platforms

REQUIREMENTS

• 2–3 years of hands-on experience in networking, systems administration, or MSP support
• Solid understanding of firewalls, VPNs, Active Directory, and Windows Server environments
• Experience with at least one RMM platform (Ninja, N-Able, Datto, etc.)
• College degree in IT, MCSE, A , Network , or equivalent certifications
• Strong client communication skills — you will talk directly to business owners and end users
• Able to pass a criminal background check (no felonies or misdemeanors)

NICE TO HAVE

• Previous MSP or managed services experience
• Familiarity with Sophos, Huntress, or 3CX specifically
• PCI or compliance audit experience
• Remote work track record with verifiable references (required if remote)

BENEFITS

• Competitive salary based on experience
• 401(k) with employer matching
• Profit sharing
• Paid time off
• Life insurance
• Tuition reimbursement and certification training (MCSE, A , and more)
• Employee discounts
• Company vehicle for onsite work

HOW TO APPLY

Apply on really and include:

• Your relevant certifications
• Desired salary range
• Whether you have MSP experience (optional but preferred)
• Remote work references (if applying for remote position)

Cure Solutions Burlington, IA www.curesolutions.com 319-753-2873

Job Types: Full-time, Contract

Pay: $20.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement

Application Question(s):

• Have you worked remote before and have a reference?
• Can you pass a criminal background check? (No Felonies or misdemeanors)
• What certifications do you have?
• Have you worked for a Managed Service IT Provider before? (Optional)
• Based on your qualifications, What type of salary do you desire?

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk or PC/Network Support: 2 years (Required)
• Networking: 1 year (Required)

Work Location: In person

Salary : $20 - $35