Patient Financial Counselor

We are looking for the brightest and the best to join our team!

Are you under challenged in your current position? Do you want to contribute to making a difference in the lives of patients and families on their medical journey? Do you find joy and fulfillment from helping others? Join our team as a Patient Financial Counselor, where you can make a difference every day.

Two major benefits offered by Cure 4 The Kids Foundation

• One of the most competitive compensation and comprehensive benefit packages in the field of healthcare
• A state-of-the-art clinical and administrative environment located at 215 and Town Center, Summerlin on the Roseman University Campus

Cure 4 The Kids Foundation was voted #10 on the list of the Best Non-Profits to Work for in the U.S.

WHAT IT TAKES TO BE PART OF OUR TEAM
Are you an exceptional Patient Financial Counselor who absolutely thrives on being part of an accountable team? Can you dedicate yourself to being part of a team serving the needs of children and their families? Do you bring the highest standards of integrity and professionalism to your team? Do you thrive in an environment where you are valued and appreciated for who you are, how hard you work and for that something special you bring to the teams you choose to work with? Are you looking for an organization that offers competitive compensation and one of the broadest and most comprehensive benefit packages available in the field of healthcare?

If you said yes to all of these questions and feel you can add to our culture, please keep reading…

This is a role that requires a multi-disciplinary team approach to solving problems and patient challenges. "That's not my job" or "someone else can do it" is not in our team vocabulary because we are here to be of support to each other. The primary goal is to bring the best patient care and experience for our area's children.

POSITION DESCRIPTION
Provides financial counseling to patients to help resolve their patient financial obligations and minimize financial toxicity. This is a non-exempt, hourly position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides financial counseling to help patients and parents reduce their financial barriers in tactical ways, including optimizing insurance coverage, establishing budget plans, and identifying suitable financial assistance programs. 
• Assists patients with completion of Charity Care and other assistance applications, including providing application instructions and following up with patients on the requested documentation. Reviews completeness of applications and submits for approval.
• Assists patients with the completion of co-pay assistance, drug assistance, and other available programs to mitigate their financial obligations.  
• Answers patient and inter-departmental inquiries on patient balances and billing statements. Educates patients on insurance coverage information.
• Collaborates with organizational social workers and other departments to help patients access internal and external financial assistance resources.
• Follows up and reports the status of patient delinquent accounts based on the established self-pay collection guidelines. Documents each collection action with clear notes.
•  Identifies collection issues or trends and escalates them to the appropriate supervisor when assistance is needed.
• Reviews patient account balances to properly post patient payments against related receivables.   
• Prepares patient financial-related notices and communications. Reviews, prepares, and submits patient accounts for collections after exhausting all collection efforts.
• Investigates and submits refund requests.
• Maintains the strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Performs other duties as assigned. 

SUPERVISORY RESPONSIBILITIES: None.

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma or GED.
• Minimum of one (1) year of experience in a Patient/Insurance accounts receivable role or equivalent experience in a healthcare setting. 

PREFERRED EDUCATION AND EXPERIENCE:

• Experience in tertiary patient care setting involving interactions with a variety of medical services, contact with patients and families, and interaction with physicians. 
• Experience in assisting patients with drug copay assistance programs and budget plans. 
• Experience in oncology, hematology, rheumatology, orthopedics, physical therapy, genetics, and/or radiology.
• Patient Navigator credentialed.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Working knowledge of business office procedures and Microsoft applications including, but not limited to, Word and Excel.
• General knowledge of basic medical billing/collection, medical coding, Medicaid and commercial insurances, eligibility verification, coordination of benefits, and third-party operating procedures and practices
• General knowledge of insurance prior-authorizations and referrals.
• Well organized and detail oriented. 
• Strong verbal and written communication skills.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Prolonged periods of sitting at a desk and working on a computer.
• Occasionally required to stand and walk. 
• Occasionally required to lift up to 15 pounds at a time. 

LANGUAGE SKILLS: English. 

CURE 4 THE KIDS FOUNDATION PARTICIPATES IN E-VERIFY.