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Enterprise Operational Leadership
- Provides executive oversight of Curative's operating service lines and ensures achievement of established operational, financial, quality, growth, workforce and client service objectives.
- Establishes a culture of accountability by setting clear expectations, defining measurable outcomes, monitoring performance and ensuring timely corrective action when results are not achieved.
- Ensures appropriate staffing, resources, systems and operational infrastructure are aligned with program needs and organizational priorities.
- Identifies and resolves cross-program operational barriers and promotes effective coordination across service lines and support functions.
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Strategy Execution
- Translates Curative's strategic priorities into clear operational plans, annual and quarterly objectives, measurable milestones and assigned accountability.
- Leads cross-functional implementation of major organizational initiatives and removes barriers that impede execution.
- Provides the President and CEO with regular updates regarding progress, risks, barriers and recommended actions related to strategic and operational initiatives.
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Financial & Performance Management
- Partners with the President and CEO and Vice President of Finance to develop annual operating and capital budgets and holds operational leaders accountable for performance against approved budgets.
- Monitors revenue, expense, productivity, staffing, utilization, capacity and other key financial and operating indicators and ensures corrective action plans are developed when performance varies from established expectations.
- Establishes and monitors operational KPIs and scorecards across service lines and uses performance data to identify trends, opportunities and areas requiring intervention.
- Ensures operational decisions reflect sound business principles, responsible stewardship of resources and Curative's mission.
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Leadership Development & Accountability
- Leads, coaches, develops and evaluates operational leaders; establishes clear expectations and ensures accountability for financial, quality, workforce and service outcomes.
- Builds a high-performing operational leadership team through effective recruitment, retention, mentoring, professional development and succession planning.
- Promotes collaborative leadership, timely decision-making, effective communication and shared accountability across the organization.
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Growth & New Initiative Implementation
- Identifies opportunities to strengthen and expand existing service lines and partners with the President and CEO and other leaders in evaluating new programs, partnerships and growth opportunities.
- Leads operational planning and implementation of approved new programs, service expansions, partnerships and other strategic initiatives.
- Assesses operational feasibility, resource requirements, staffing, infrastructure, financial implications and implementation risks associated with growth opportunities.
- Ensures new initiatives transition effectively from planning and implementation into sustainable ongoing operations.
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Operational Excellence & Continuous Improvement
- Evaluates organizational systems, workflows, staffing models and operating processes to improve efficiency, effectiveness, scalability and client experience.
- Leads continuous improvement initiatives designed to reduce operational barriers, improve productivity and support sustainable organizational growth.
- Uses data, technology and performance information to strengthen decision-making, standardize effective practices and improve organizational performance.
- Leads organizational change initiatives and ensures effective communication, implementation, adoption and follow-through associated with new systems, structures, programs and processes.
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Quality, Risk & Cross-Functional Leadership
- Partners with Quality and Compliance leadership to ensure operational practices support regulatory requirements, accreditation standards, risk management expectations and continuous quality improvement.
- Leads operational planning and implementation of approved new programs, service expansions, partnerships and other strategic initiatives.
- Assesses operational feasibility, resource requirements, staffing, infrastructure, financial implications and implementation risks associated with growth opportunities.
- Ensures new initiatives transition effectively from planning and implementation into sustainable ongoing operations.
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Operational Excellence & Continuous Improvement
- Evaluates organizational systems, workflows, staffing models and operating processes to improve efficiency, effectiveness, scalability and client experience.
- Leads continuous improvement initiatives designed to reduce operational barriers, improve productivity and support sustainable organizational growth.
- Uses data, technology and performance information to strengthen decision-making, standardize effective practices and improve organizational performance.
- Leads organizational change initiatives and ensures effective communication, implementation, adoption and follow-through associated with new systems, structures, programs and processes.
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Quality, Risk & Cross-Functional Leadership
- Partners with Quality and Compliance leadership to ensure operational practices support regulatory requirements, accreditation standards, risk management expectations and continuous quality improvement.
- Builds effective cross-functional partnerships with Finance, Human Resources, Quality, Information Technology, Development, Marketing and other support departments to ensure organizational priorities are effectively implemented.
- Establishes expectations for excellence across programs and supports achievement of quality, workforce, growth and client experience targets.
- Provides reports and operational updates to the Board of Directors, as requested by the President and CEO.
SKILLS AND QUALIFICATIONS
- Bachelor's degree in business, healthcare administration, nonprofit management or a related field required; advanced degree preferred.
- Ten or more years of progressively responsible leadership experience, including senior or executive-level operational responsibility.
- Demonstrated success leading multi-site, multi-program or multi-business-line operations.
- Healthcare, human services, nonprofit or other complex regulated service-sector experience strongly preferred.
- Demonstrated responsibility for operational budgets, financial performance and profit-and-loss management, with a strong understanding of business concepts and financial drivers.
- Proven ability to translate organizational strategy into measurable operational results and lead cross-functional execution.
- Demonstrated success improving productivity, capacity, service quality, outcomes and financial performance.
- Strong experience developing senior leaders, building leadership accountability and succession capacity.
- Experience leading significant organizational change, growth initiatives and process improvement.
- Strong analytical skills with demonstrated ability to use financial and operational data to drive decisions.
- Experience working collaboratively with executive leadership and Boards of Directors preferred.
- Experience implementing new programs, services, partnerships or acquisitions preferred.
- Demonstrated ability to evaluate opportunities, balance risk and organizational capacity, and make sound operating decisions in support of sustainable
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