What are the responsibilities and job description for the Customer Service Assistant position at Curate Corp Voice?
Job Description
Job Description
Job Title : Customer Service Assistant
Location : San Antonio, TX
Position Type : Full-time
Reports To : Customer Service Manager / Supervisor
Job Summary : We are seeking a friendly and motivated Customer Service Assistant to join our team and provide exceptional support to our customers. This role involves handling inquiries, addressing concerns, and providing guidance on our products / services to ensure a positive customer experience. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for helping others.
Responsibilities :
- Respond promptly and professionally to customer inquiries through phone, email, chat, or in person.
- Resolve product or service issues by clarifying customer complaints, determining the root cause, selecting and explaining the best solution, and expediting corrections or adjustments.
- Process orders, returns, and exchanges according to company policies.
- Collaborate with other departments to address and resolve customer concerns.
- Document interactions and transactions, recording details of inquiries, complaints, and actions taken.
- Continuously identify and recommend process improvements to enhance the customer experience.
- Uphold the company's standards of professionalism and integrity at all times.
Qualifications :
Job Posted by ApplicantPro
