Call Center Representative

Job Title: Call Center Representative
Department: Administration
Location: Highland Heights, KY
Employment Type: Full-time
Reports To: Office Manager/Supervisor

Job Summary:

Are you a people-oriented individual with exceptional communication skills? We are seeking a motivated and detail-oriented Call Center Representative to join our dynamic team. This role is vital to our company's success, as you will be the first point of contact for our valued customers.

Key Responsibilities:

• Answer incoming calls from customers promptly and professionally.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues in a timely manner.
• Document customer interactions and update account information as necessary.
• Identify and escalate priority issues to appropriate departments.
• Follow up with customers to ensure resolution and satisfaction.

Qualifications:

• High school diploma or equivalent; additional education in a related field is a plus.
• Proven experience in a customer service role, preferably in a call center environment.
• Excellent verbal communication skills with a friendly tone and demeanor.
• Strong problem-solving skills and ability to think on your feet.
• Proficient in using computer systems and CRM software.
• Ability to multitask and manage time effectively in a fast-paced environment.

Salary : $17 - $23