Systems Technician

CuraLinc Healthcare is seeking a Systems Technician to join our Information Technology team. The Systems Technician will be responsible for maintaining and supporting end-user hardware and IT infrastructure, assisting employees with technical issues, managing equipment inventory, and supporting onboarding, offboarding, and routine system maintenance within a HIPAA and SOC 2 regulated environment. This position is based in our Chicago, IL office and requires in-office presence 4 days per week. Candidates must reside within approximately 1 hour of the office.

CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of employers and millions of their employees throughout their mental health care journey.

CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.

We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via HR@curalinc.com.

Primary Responsibilities

• Maintain Physical Technology Inventory, Including Laptops, Monitors, Keyboards, Mice, Desk Phones, And Cables for Both In-Office and Virtual Staff
• Manage Receiving, Shipping, and Internal Distribution of IT Equipment
• Administer Amazon and UPS Accounts for Equipment Procurement, Tracking, and Accountability
• Communicate Expected Delivery Dates and Equipment Status to Internal Teams
• Support Hardware Setup, Configuration, And Enrollment / Deployment of New and Existing Users Via Microsoft Intune
• Support Employee Lifecycle Processes, Including Hardware Deployment, Account Provisioning in Active Directory / Entra ID, Access Revoking, and Equipment Retrieval
• Troubleshoot and Resolve Hardware, Software, and Network Issues in a Timely Manner
• Serve as Initial Point of Contact for IT Support Inquiries Via Zoho Desk Ticketing System
• Support and Troubleshoot In-Office Infrastructure Across Wi-Fi, AV, Etc.
• Develop and Maintain Knowledge Base Articles for Both End Users and IT
• Work Closely with the Director of Information Technology to Meet Daily Operational Needs
• Perform Other Duties as Assigned

Required/Minimum Qualifications

• Minimum of 2 Years of Hands-On Experience in Hardware Support or Technical Support Roles
• Minimum of 1 Year of Experience in Technology Inventory Management
• BS / BA in IT, Computer Science, or a Related Field Preferred, but Not Required
• Strong Computer Skills with the Ability to Identify and Troubleshoot Technology Issues
• Experience with Both Apple and Windows Platforms; Proficiency with Microsoft 365 Required
• Familiarity with Endpoint / MDM Platforms Such as Microsoft Intune is Preferred
• Experience Working within a Ticketing System (JIRA, Zoho, Freshservice, or Similar) is Preferred
• Experience with Active Directory or Entra ID for User or Group Management is Preferred
• Working Knowledge of Data Networking Concepts, Including LAN / WAN, VPN, VLANs, Wi-Fi
• Basic Audio / Video Setup and Troubleshooting Knowledge
• Ability to Communicate Effectively with Users Across Varying Levels of Technical Proficiency
• Strong Attention to Detail, Problem-Solving, and Decision-Making Abilities

CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.