Development Operations Specialist (part-time, hybrid)

Company Description

The CUNY School of Professional Studies (CUNY SPS) is a leader in online education, offering the most online bachelor's and master's degree programs within the City University of New York. Established in 2006, CUNY SPS serves as the University's first undergraduate all-transfer college, catering to the needs of adults advancing their education or career. Recognized by U.S. News & World Report for its top-tier online programs, CUNY SPS provides affordable, flexible, and high-quality education to accommodate working professionals. The school also offers a variety of specialized certificates, non-degree programs, and workplace learning opportunities.

Role Description

Reporting to the Executive Director of Development, the Development Operations Specialist supports fundraising and alumni engagement through operational management, systems management, and infrastructure support. The position is part-time (19 hours per week) and will enable the administration of fundraising activities, including the following:

• Supports the use of Raisers Edge NXT (strong Database View knowledge is required), NetCommunity, and related fundraising platforms, ensuring system integrity, standardized use, and data accuracy.
• Supports CRM operations, including configuration, constituent records maintenance, imports/exports,

batch processing, integrations, and scheduled data maintenance.

• Supports the full gift processing cycle, including payments, pledges, recurring gifts, matching

gifts, adjustments, and merchant services transactions.

• Coordinates donor acknowledgment and stewardship tracking, ensuring timely production, documentation, recognition records, and compliance reporting.
• Maintains development data accuracy and reporting standards, generating routine and ad hoc reports to support fundraising, stewardship, alumni engagement, and leadership needs.
• Prepares and maintains fundraising performance tracking reports and assists with the development of dashboards to support departmental and leadership reporting needs.
• Supports the development and implementation of development operations workflows and best practices based on institutional procedures and platform training.
• Supports the operational coordination of development and alumni events, including logistics, registration management, vendor coordination, and post-event data reconciliation.
• Supports the securing of volunteers at ODAR events, coordinating and tracking volunteer participation, and maintaining appropriate documentation.
• Assists with distribution of stewardship letters.
• Coordinates financial documentation and administrative submissions related to Development

and Alumni Relations operations, including expense reporting and departmental invoices.

• Performs related duties as needed.

Qualifications

• Experience in a higher education development or advancement operations.
• Demonstrated competency in Raisers Edge (strong Database view and Net Community knowledge is required)
• Strong written communication and editing skills, including donor communications and internal reporting materials.
• Excellent interpersonal, written, and verbal communication skills.
• Proven ability to provide responsive, high-quality internal and external customer service.
• Strong organizational skills, ability to manage multiple priorities, and high attention to detail.
• Ability to work flexibly and adapt to changing priorities while contributing to problem-solving.
• High level of professionalism, integrity, and commitment to confidentiality.

This position offers up to 19 hours per week or 38 hours per biweekly pay periods at an hourly rate of $33.55.