What are the responsibilities and job description for the Associate Director for Slate CRM position at CUNY Graduate School of Public Health and Health Policy?
Company Description The City University of New York Graduate School of Public Health & Health Policy (CUNY SPH) advances a healthier New York City through education, research, and service focused on urban health challenges. The school emphasizes equitable, efficient, and evidence-based solutions to pressing health issues affecting diverse populations locally and globally. Leveraging the resources of CUNY, the nation’s largest and most diverse urban university, and New York City as a hub of public health innovation, CUNY SPH offers rich opportunities for collaboration. Students, faculty, practitioners, researchers, activists, community residents, and policymakers work together on interdisciplinary initiatives in New York City and beyond, fostering a dynamic environment for impactful public health work.
Role Description The Associate Director for Slate CRM is a full-time, on-site role based in Brooklyn, NY. This position is responsible for overseeing the configuration, management, and optimization of the Slate CRM platform to support recruitment, admissions, enrollment, and student engagement efforts. Day-to-day tasks include designing and maintaining workflows, queries, reports, and dashboards; managing data integrity and segmentation; and coordinating targeted communications and campaigns. The Associate Director will collaborate with academic and administrative units to understand process needs, translate them into effective CRM solutions, and ensure consistent usage and documentation across the school. The role also involves training staff on Slate functionality, monitoring performance metrics, and leading projects to enhance the CRM’s alignment with institutional goals and compliance standards.
Qualifications
- Candidates should possess strong Analytical Skills and experience working with Analytics to interpret data, generate insights, and support decision-making.
- Candidates should possess skills in Market Segmentation to develop targeted communication strategies and optimize recruitment and engagement initiatives.
- Candidates should possess skills related to Sales and relationship management to support recruitment pipelines and stakeholder engagement within an academic environment.
- Candidates should possess Project Management skills to lead CRM-related initiatives, coordinate timelines, and collaborate effectively across departments.
- Experience with Slate CRM or similar higher-education CRM platforms, including system configuration, data management, and user support.
- Strong written and verbal communication skills, with the ability to present technical concepts to non-technical audiences.
- Demonstrated ability to work collaboratively in a diverse, equity-focused academic setting and to manage multiple priorities in a fast-paced environment.
- Bachelor’s degree in a relevant field such as information systems, data analytics, business, public administration, or a related discipline; advanced degree is a plus.