HVAC Manager

The HVAC Service Manager is responsible for leading and optimizing all aspects of the service division, including field operations, team performance, customer satisfaction, and revenue growth. This role requires a balance of technical expertise, operational leadership, and sales acumen. The Service Manager will drive service-related sales, identify growth opportunities, and ensure the delivery of high-quality HVAC solutions to residential and/or commercial clients.

Key Responsibilities:

• Provide strategic leadership and oversight of the HVAC service department, ensuring operational excellence and alignment with company objectives
• Supervise, coach, and develop service technicians and support staff to maximize performance, productivity, and engagement
• Manage scheduling, dispatching, and workflow to ensure timely and efficient service delivery
• Drive revenue growth by actively managing and expanding service sales, including maintenance agreements, repairs, and system upgrades/replacements
• Identify and capitalize on service-to-sales opportunities, partnering with the sales team to convert leads into projects
• Establish and monitor key performance indicators (KPIs) related to service efficiency, profitability, and customer satisfaction
• Ensure compliance with all safety standards, regulatory requirements, and company policies
• Provide advanced technical guidance and support for complex service issues and escalations
• Build and maintain strong client relationships, addressing concerns and ensuring a high level of customer satisfaction and retention
• Oversee inventory management, equipment readiness, and fleet coordination
• Prepare and present regular performance, financial, and sales reports to senior leadership
• Implement continuous improvement initiatives to enhance service quality, operational efficiency, and profitability

Qualifications:

• Minimum of 5 years of progressive experience in HVAC service, with at least 2–3 years in a supervisory or management role
• Demonstrated success in driving service-related sales and achieving revenue targets
• Strong technical expertise in HVAC systems, diagnostics, and repair
• Proven leadership, team building, and performance management skills
• Excellent communication, negotiation, and customer relationship management abilities
• Strong organizational and problem-solving skills, with the ability to manage multiple priorities
• Proficiency in service management, dispatch, and CRM software systems
• Valid driver’s license with a clean driving record
• Possession of a State of Iowa Mechanical License, or an equivalent license recognized by the state, is required.

Preferred Qualifications:

• EPA Certification (required for handling refrigerants)
• NATE Certification or equivalent industry credentials
• Experience managing both residential and commercial HVAC service operations

Work Environment & Physical Requirements:

• Hybrid role involving both office-based management and field support
• Ability to occasionally lift equipment, climb ladders, and work in varying environmental conditions
• Availability for on-call or after-hours support as business needs require

Compensation & Benefits:

• Competitive base salary plus performance-based incentives tied to service revenue and profitability
• Comprehensive benefits package including medical, dental, and vision insurance
• Paid time off and company holidays
• Company vehicle or vehicle allowance (if applicable)

Reporting Structure:
Reports to: Operations Manager / President
Supervises: HVAC Service Technicians, Dispatch Coordinators, and Service Support Staff.

Cunningham, Inc. also believes strongly in the merit shop philosophy. We are always looking for experienced, hard working professionals to continue to bring quality service and support to our customers. Employment decisions are based upon capabilities and qualifications to fulfill job duties. Cunningham, Inc. is an equal opportunity employer.

Job Type: Full-time

Pay: $52,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Relocation assistance
• Vision insurance

Experience:

• Project management: 3 years (Preferred)

Work Location: Hybrid remote in Oskaloosa, IA 52577

Salary : $52,000 - $100,000