What are the responsibilities and job description for the Project Implementation Manger position at Cumulus?
About Cumulus
Cumulus is a Quality Management System (QMS) that ensures critical construction and maintenance activities are done right the first time, every time. By integrating AI-powered workflows and connected IoT devices, the Cumulus QMS improves the productivity and quality of critical work, such as bolt tightening, welding, and pressure testing.
To date, Cumulus has been used to manage over 7,000,0000 work completions across industries such as energy, construction, manufacturing, semiconductors, data centers, transportation, chemicals, renewables, and more. In addition to improving safety and sustainability, our technology also has been proven to reduce costs for quality control and data review by over 60%.
Cumulus’s transformative technology has been widely recognized in the industry, including the following awards and honors:
- 2023 BuiltWorlds Americas Summit Demo Day Winner for Cumulus AI
- 2022 BuiltWorlds Maverick Awards winner for Cumulus CEO Matthew Kleiman
- 2021 BuiltWorlds Smart Jobsites 50 Leader List
- 2020 IoT Breakthrough “IoT Startup of the Year” award
- 2019 CNBC Upstart 100 list
Cumulus is headquartered in Waltham, Massachusetts, with additional offices in Houston, Texas, and Kuala Lumpur, Malaysia, and serves customers across the globe.
As a Mid-Level Deployment Engineer, you will partner with key business users to implement Cumulus products and services at customer facilities. Reporting to the General Manager for the Americas, you will manage and assist with site installations, training, maintenance, and test tasks. Your objective is to ensure customer success, maximize sell-through, and deliver exceptional value.
Responsibilities
- Lead single-site deployments:
- Own project kick-offs and manage the full lifecycle of customer engagement meetings.
- Define project scope, objectives, and deliverables in collaboration with stakeholders.
- Develop and manage detailed project plans, schedules, and budgets.
- Direct and support the project team assigned to the implementation.
- Provide performance feedback on project team members to leadership.
- Monitor enterprise project plans and site-level implementation schedules to ensure alignment.
- Maintain accountability for project budgets and billable hours.
- Develop and oversee customer site training programs.
- Manage enterprise issue lists, driving timely resolution by interfacing with internal teams while ensuring maximum customer value.
- Lead product demonstrations for prospects, providing technical expertise and guidance on tools, IT security protocols, and implementation procedures.
Requirements
- 3 years as an Implementation Manager or Customer Success Manager—preferably within a SaaS or technology company. Or 2-4 years of previous experience managing SaaS deployments.
- Excellent written and verbal communication skills in English, including presentation and customer-facing delivery.
- Willingness to travel up to 50% and work on-site at customer facilities.
- Comfortable in industrial environments, with the ability to support sales activities during customer visits.
- Proficiency with CRM tools (e.g., HubSpot) and customer success platforms (e.g., Rocketlane, Zendesk).
- Proven ability to manage multiple client implementations simultaneously and deliver results in fast-paced environments.
- Demonstrated success in meeting or exceeding customer retention and growth targets.
- Knowledge of industrial market segments such as energy, data centers, greenfield construction, and brownfield maintenance projects.
- Valid Passport
Benefits:
- Competitive salaries and sales commissions.
- Participation in our equity incentive plan.
- Unlimited paid time off.
- Commuter benefits for public transportation.
- Health and dental insurance.
- Flexible Spending Account.
- Retirement benefits account.
