What are the responsibilities and job description for the Service Supervisor position at Cummins West Africa Limited?
Description
We are looking for a talented Service Supervisor to join our team specializing in service for our Cummins’ business in Orlando, FL.
In this role, you will make an impact in the following ways:
Optimizing Technician Performance: By supervising and coordinating work schedules, you will ensure that Technicians are productive and repair quality is maintained.
Enhancing Team Development: Providing coaching, feedback, and performance reviews will foster professional growth and improve the skills of Service Technicians and Team Leaders.
Supporting Technical Needs: Offering first-level support and escalating issues when necessary will help resolve technical challenges efficiently.
Managing Service Logistics: Ensuring the effective use of materials, equipment, and employees will promote safety, quality, and operational efficiency.
Ensuring Accurate Quotes: Reviewing and developing accurate quotes will align repair plans with customer expectations and provide clear communication.
Driving Continuous Improvement: Participating in process reviews and improvements will help meet changing customer expectations and organizational goals.
Monitoring Repair Status: Keeping track of open repairs and addressing issues promptly will ensure timely completion of repair plans.
Maintaining Customer Satisfaction: Monitoring branch goals and targets, resolving customer concerns, and building strong relationships through professional communication will enhance customer satisfaction.
Responsibilities
To be successful in this role you will need the following:
Financial Acumen and Business Insight: Interpreting key financial indicators and applying business knowledge to make informed decisions that advance the organization's goals.
Effective Communication and Customer Focus: Developing and delivering clear communications tailored to different audiences and building strong relationships to deliver customer-centric solutions.
Complexity and Conflict Management: Navigating complex information to solve problems effectively and handling conflicts with minimal disruption.
Project Management Skills: Planning and aligning work with organizational goals, managing project scope, schedule, resources, and risks to ensure successful project completion.
Qualifications
Education/Experience:
College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
This position may require licensing for compliance with export controls or sanctions regulations.
Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
Successful experience leading people, particularly technicians.
Additional Details
This role is primarily responsible for our Coach Care department. This department performs maintenance and repairs on large RV's and Coach's. The majority of work through this department consists of but is not limited to mobile generator repairs along with engine PM's and minor repairs. Other services offered are chassis repair, brake work, wheel seals, air suspension repair and A/C repair. Supervision of other in shop engine technicians may be required.
Strong safety culture is required.
College or technical degree preferable but not required.
Must have outstanding customer service skills.
Compensation
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.
Job Service
Organization Cummins Inc.
Role Category On-site
Job Type Exempt - Experienced
ReqID 2412239
Relocation Package Yes
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.
We are looking for a talented Service Supervisor to join our team specializing in service for our Cummins’ business in Orlando, FL.
In this role, you will make an impact in the following ways:
Optimizing Technician Performance: By supervising and coordinating work schedules, you will ensure that Technicians are productive and repair quality is maintained.
Enhancing Team Development: Providing coaching, feedback, and performance reviews will foster professional growth and improve the skills of Service Technicians and Team Leaders.
Supporting Technical Needs: Offering first-level support and escalating issues when necessary will help resolve technical challenges efficiently.
Managing Service Logistics: Ensuring the effective use of materials, equipment, and employees will promote safety, quality, and operational efficiency.
Ensuring Accurate Quotes: Reviewing and developing accurate quotes will align repair plans with customer expectations and provide clear communication.
Driving Continuous Improvement: Participating in process reviews and improvements will help meet changing customer expectations and organizational goals.
Monitoring Repair Status: Keeping track of open repairs and addressing issues promptly will ensure timely completion of repair plans.
Maintaining Customer Satisfaction: Monitoring branch goals and targets, resolving customer concerns, and building strong relationships through professional communication will enhance customer satisfaction.
Responsibilities
To be successful in this role you will need the following:
Financial Acumen and Business Insight: Interpreting key financial indicators and applying business knowledge to make informed decisions that advance the organization's goals.
Effective Communication and Customer Focus: Developing and delivering clear communications tailored to different audiences and building strong relationships to deliver customer-centric solutions.
Complexity and Conflict Management: Navigating complex information to solve problems effectively and handling conflicts with minimal disruption.
Project Management Skills: Planning and aligning work with organizational goals, managing project scope, schedule, resources, and risks to ensure successful project completion.
Qualifications
Education/Experience:
College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
This position may require licensing for compliance with export controls or sanctions regulations.
Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
Successful experience leading people, particularly technicians.
Additional Details
This role is primarily responsible for our Coach Care department. This department performs maintenance and repairs on large RV's and Coach's. The majority of work through this department consists of but is not limited to mobile generator repairs along with engine PM's and minor repairs. Other services offered are chassis repair, brake work, wheel seals, air suspension repair and A/C repair. Supervision of other in shop engine technicians may be required.
Strong safety culture is required.
College or technical degree preferable but not required.
Must have outstanding customer service skills.
Compensation
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.
Job Service
Organization Cummins Inc.
Role Category On-site
Job Type Exempt - Experienced
ReqID 2412239
Relocation Package Yes
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.
