What are the responsibilities and job description for the Service Administrator position at Cummins West Africa Limited?
Description
We are looking for a talented onsite Service Administrator to join our team specializing in service for our branch in San Antonio, Texas.
In this onsite role, you will make an impact in the following ways:
To be successful in this onsite role you will need the following:
Education, Licenses, Certifications
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Job Service
Organization Cummins Inc.
Role Category Hybrid
Job Type Office
Min Salary $30.76
Max Salary $46.15
ReqID 2413270
Relocation Package No
We are looking for a talented onsite Service Administrator to join our team specializing in service for our branch in San Antonio, Texas.
In this onsite role, you will make an impact in the following ways:
- Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
- Identify customer’s needs, gathers pertinent information, provide quotes, develop claims, prepare repair plans and provide status updates to customers on repair work.
- Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
- Open and review work orders to ensure accuracy for invoicing and warranty, close work orders once complete.
- Resolve Customer concerns regarding Cummins or Distributor Warranties to ensure Customer satisfaction.
- Work with Service Supervisor and/or Team Lead to schedule job assignments, monitor key performance metrics for the Shop and labor productivity.
To be successful in this onsite role you will need the following:
- Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
- Prior experience in service and repair or warranty related field within Diesel or Automotive Industry preferred.
- Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
- Ideal candidate will be detail-oriented with the ability to multi-task, take ownership and drive a project/task effectively and efficiently.
- Must have excellent computer skills using multiple software platforms with the ability to escalate technical issues, obtain product technical issue information and utilize available resources.
- This position is 100% onsite at our San Antonio Branch. Please note, this position will be on call, every other week for full 7 days.
Education, Licenses, Certifications
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Job Service
Organization Cummins Inc.
Role Category Hybrid
Job Type Office
Min Salary $30.76
Max Salary $46.15
ReqID 2413270
Relocation Package No
Salary : $31 - $46
