What are the responsibilities and job description for the Parts & Service Coordinator position at Cummins-Wagner Co Inc?
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Envirep, a premier manufacturer's representative firm dedicated to providing high-performance equipment and expert technical support to the municipal and industrial markets across the Mid-Atlantic region. et.
Job Title: Parts & Service Coordinator
Department: Envirep Service
Location: Camp Hill, PA
Reports To: Envirep Service Manager
Job Overview:
The Parts & Service Coordinator plays a critical role in ensuring the seamless operation of parts inventory management and service scheduling within the organization. This position is responsible for coordinating between customers, service technicians, and parts suppliers to guarantee timely and accurate delivery of parts and services. The coordinator will manage service appointments, track parts orders, and maintain detailed records to support efficient workflow and customer satisfaction. By effectively communicating with all stakeholders, the role helps minimize downtime and supports the overall maintenance and repair process. Ultimately, the Parts & Service Coordinator contributes to operational excellence by optimizing parts availability and service responsiveness.
Our most successful Parts & Service Coordinators:
- Possesses a high school diploma or equivalent.
- Possesses experience in parts coordination, service scheduling, or a related administrative role.
- Demonstrates strong organizational skills and the ability to manage multiple tasks simultaneously.
- Demonstrates strong verbal and written communication skills.
- Possesses customer service experience with an emphasis on problem-solving and conflict resolution.
- Demonstrates proficiency with inventory management and scheduling software.
- Demonstrates familiarity with ERP systems and inventory control techniques.
- Possesses experience in the automotive, manufacturing, or heavy equipment industry preferred.
- Demonstrates the ability to analyze data, forecast parts demand, and improve inventory turnover.
- Possesses an associate degree or higher in Business Administration, Logistics, or a related field preferred.
Scope of Responsibility:
- Coordinate and schedule service appointments between customers and service technicians to ensure efficient use of resources and timely service delivery.
- Manage parts inventory by ordering, receiving, and tracking parts to maintain optimal stock levels and prevent service delays.
- Communicate with customers regarding parts availability, service status, and any potential delays or issues.
- Collaborate with suppliers and vendors to expedite parts orders and resolve any discrepancies or shortages.
- Maintain accurate records of parts usage, service orders, and customer interactions to support reporting and continuous improvement efforts.
Cummins-Wagner Gives Back to Employees:
- Employee Stock Ownership Program
- Bonus Program
- Tuition and Certification Fee Assistance
- 401k Match
- Flexible Spending Account
- Comprehensive Health Insurance
- Life Insurance
- Long-Term Disability Insurance
Our History:
Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the company's impressive strength. This commitment to customer service allowed the company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the company to their employees in 1985.
Today, the company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you!
*As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit www.esopassociation.org.
Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.
Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.
Salary : $25 - $30