What are the responsibilities and job description for the Service Administrator position at Cummins Inc.?
Description
We are looking for a talented Service Advisor for our Distribution business in Dedham, MA.
In this role, you will make an impact in the following ways :
To be successful in this role you will need the following :
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
Qualifications
If business needs change, ability to work flexible hours during work week.
Job Service
Organization Cummins Inc.
Role Category On-site
Job Type Office
Min Salary $26
Max Salary $38
ReqID 2422269
Relocation Package No
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.
We are looking for a talented Service Advisor for our Distribution business in Dedham, MA.
In this role, you will make an impact in the following ways :
- Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
- Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
- Review/create work orders to ensure accuracy for invoicing and warranty.
- Other administrative task on a need-by-need basis.
To be successful in this role you will need the following :
- Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
- Prior experience in service & and repair, or warranty-related field preferred.
- Excellent computer skills using multiple software platforms.
- Ability to thrive in a fast-paced environment with multiple priorities.
- Ability to escalate technical issues, obtain product technical issue information, and utilize available resources.
- Experience in estimate building and communicating value in add on services is a plus.
- High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
Qualifications
If business needs change, ability to work flexible hours during work week.
Job Service
Organization Cummins Inc.
Role Category On-site
Job Type Office
Min Salary $26
Max Salary $38
ReqID 2422269
Relocation Package No
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.
Salary : $26 - $38