What are the responsibilities and job description for the Customer Engineering Product Specialist position at Cummins Inc.?
We are looking for a talented Customer Engineering Product Specialist to join our team specializing in engineering for our Cummins’ business in Columbus, IN.
In this role, you will make an impact in the following ways:
Partner with Subject Matter Experts, VPI teams, and OEM customers to deliver critical product data, installation requirements, and technical guidance that enable successful equipment integration and performance.
Influence OEM machine quality, reliability, and optimization by making informed decisions on product selection, application design, and system integration strategies.
Drive continuous improvement in installation quality and engineering processes by leveraging tools such as Advisor, COLS, and GCE to support efficient, data-driven decision making.
Serve as the primary technical liaison for customers, building trusted relationships while managing specifications, product changes, technical inquiries, and complex installation issue resolution.
Translate customer feedback and Voice of the Customer insights into functional product requirements, ensuring customer needs are reflected in product development and program decisions.
Champion customer and market requirements within Cummins by participating in new product development programs, design reviews, and product change initiatives.
Ensure successful product application and installation by validating prototype performance, maintaining compliance with Cummins installation standards, and utilizing ALD and Six Sigma methodologies to optimize results.
Lead business-impacting projects and technical initiatives while mentoring engineers, improving work processes, influencing technical direction, and serving as a recognized subject matter expert within the organization.
To be successful in this role you will need the following:
Leverage strong machine integration and product application expertise to optimize performance, reliability, quality, and cost while ensuring products are correctly selected, designed, and installed for customer applications.
Apply advanced analytical and problem-solving skills to evaluate complex technical issues, utilize modeling and simulation tools, identify root causes, and implement data-driven solutions that improve product and system performance.
Build trusted customer and cross-functional relationships by serving as a technical advisor, delivering clear communications, managing product changes, and collaborating effectively with internal teams and external customers.
Demonstrate sound judgment, results orientation, and adaptability by making quality decisions, managing complexity, driving projects forward, leveraging resources effectively, and maintaining a strong customer-focused mindset.
Education/Experience
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.
Job Engineering
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Exempt - Experienced
ReqID 2434896
Relocation Package Yes
100% On-Site No
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.
In this role, you will make an impact in the following ways:
Partner with Subject Matter Experts, VPI teams, and OEM customers to deliver critical product data, installation requirements, and technical guidance that enable successful equipment integration and performance.
Influence OEM machine quality, reliability, and optimization by making informed decisions on product selection, application design, and system integration strategies.
Drive continuous improvement in installation quality and engineering processes by leveraging tools such as Advisor, COLS, and GCE to support efficient, data-driven decision making.
Serve as the primary technical liaison for customers, building trusted relationships while managing specifications, product changes, technical inquiries, and complex installation issue resolution.
Translate customer feedback and Voice of the Customer insights into functional product requirements, ensuring customer needs are reflected in product development and program decisions.
Champion customer and market requirements within Cummins by participating in new product development programs, design reviews, and product change initiatives.
Ensure successful product application and installation by validating prototype performance, maintaining compliance with Cummins installation standards, and utilizing ALD and Six Sigma methodologies to optimize results.
Lead business-impacting projects and technical initiatives while mentoring engineers, improving work processes, influencing technical direction, and serving as a recognized subject matter expert within the organization.
To be successful in this role you will need the following:
Leverage strong machine integration and product application expertise to optimize performance, reliability, quality, and cost while ensuring products are correctly selected, designed, and installed for customer applications.
Apply advanced analytical and problem-solving skills to evaluate complex technical issues, utilize modeling and simulation tools, identify root causes, and implement data-driven solutions that improve product and system performance.
Build trusted customer and cross-functional relationships by serving as a technical advisor, delivering clear communications, managing product changes, and collaborating effectively with internal teams and external customers.
Demonstrate sound judgment, results orientation, and adaptability by making quality decisions, managing complexity, driving projects forward, leveraging resources effectively, and maintaining a strong customer-focused mindset.
Education/Experience
- College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required. Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.
- This position may require licensing for compliance with export controls or sanctions regulations.
- Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making.
- Knowledge of MS Office tools is preferred.
- Provides primary Customer Engineering support for assigned OEM customers by leading all activities impacting OEM: technical issue resolution, managing engineering change activities, supporting new product launches, and serving as the technical interface between Cummins and the customer.
- Coordinates cross-functional efforts across Engineering, Quality, Manufacturing, and Sales to ensure successful product integration, customer satisfaction, and timely execution of business commitments.
- Regular opportunities to providing leadership updates to CES, Cummins, and OEM.
- Work will include developing strong external relationships and communication with levels above and below yourself for assigned OEM.
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.
Job Engineering
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Exempt - Experienced
ReqID 2434896
Relocation Package Yes
100% On-Site No
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.