What are the responsibilities and job description for the Customer Service Representative position at Cummings Family Firearms?
We are seeking a Customer Service Representative to support customers through phone, email, and live chat. This role will address general inquiries, manage orders and returns, assist with billing and account needs, and provide clear product guidance while delivering accurate, timely, and high-quality service. Success will be measured by customer satisfaction, first-contact resolution, response time, and case quality and accuracy. A firearms background is not required; a criminal background check is required.
Responsibilities
- Provide customer support through phone, email, and live chat.
- Resolve general customer inquiries and issues.
- Process orders and support returns.
- Assist with billing and account-related needs.
- Handle and resolve customer complaints professionally.
- Provide accurate product guidance.
- Maintain strong customer satisfaction and first-contact resolution results.
- Respond promptly while maintaining case quality and accuracy.
Preferred Qualifications
- 1 years of customer service experience.
- High school diploma or equivalent.
- Firearms background is not required.
- Ability to pass a criminal background check.
Local veteran owned family business that emphasizes superior customer service.
Salary : $36,400 - $41,600