Administrative Technician POS#106000406

• Performs call-center duties by navigating the Automated Case Tracking System (ACTS) to respond to inquiries and complete authorized child-support functions, including address updates.
• Manages telephone conversations while accurately entering case notes, retrieving information, and updating electronic records.
• Answers departmental telephone calls, provides general program information within the scope of the position, and routes inquiries to the appropriate staff member.
• Provides front-office and reception coverage by greeting visitors, determining the purpose of their visit, and directing them to the appropriate service area or representative.
• Takes and relays messages accurately and maintains awareness of staff availability to support effective communication and customer service.
• Maintains manual and electronic appointment logs and assists with coordinating scheduled visits.
• Receives and records payments for applications and DNA testing and reconciles daily funds with receipts in accordance with established procedures.
• Supports facility operations by submitting and monitoring work orders for repairs and maintenance needs.
• Monitors incoming and outgoing mail, correspondence, and packages to ensure timely processing, distribution, and delivery.
• Collaborates with the administrative team to prepare correspondence, reports, and other materials and assists with establishing and maintaining files, ledgers, and departmental records.

High school diploma or GED and six (6) months of experience as an office assistant, secretarial, or records processor; or an equivalent combination of education and experience.

Management Preferences: One (1) year of Child Support experience directly dealing with external customers and/or call center experience

Necessary additional requirements:

Successful completion of Customer Service, Spelling, and Data Entry tests will be required. Candidates selected as qualified will be contacted via email by a Human Resource representative for testing.

*Please make sure to check the email address provided on your application for correspondence in reference to your application. Some email servers may see correspondence as spam, so it is important to check your spam folder as well.  All correspondence will also be viewable within your NeoGov inbox. When signed in, click on your name in the top right-hand corner and then inbox.

• Knowledge of standard office practices, procedures, and administrative processes
• Knowledge of basic arithmetic, bookkeeping principles, grammar, vocabulary, and spelling
• Skills in communicating clearly and professionally in person and by telephone
• Skills in gathering, providing, and explaining basic information related to departmental programs and services
• Skills in operating computers, copiers, fax machines, and other office equipment and technology required for the position
• Skills in recording financial transactions, verifying information, and accurately balancing figures
• Skills in compiling and organizing information, records, reports, and files according to established procedures
• Ability to exercise sound judgment when organizing assignments and establishing work priorities
• Ability to meet strict deadlines associated with payroll and other time-sensitive responsibilities
• Ability to establish and maintain effective working relationships with supervisors, employees, and members of the public

Conditions of Employment:

Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.

Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.