Income Maintenance CaseWorker III - Lead Worker

Position Overview

Examples of Duties

DUTIES: This position will serve as a lead worker over a unit consisting primarily of Income Maintenance Caseworkers. The worker may also perform the same eligibility determination functions as the Income Maintenance Caseworker I, II, or III. The Income Maintenance programs involved could include but are not limited to: Food and Nutrition Services, Work First/TANF, Family and Children Medicaid, Adult Medicaid, Long Term Care, Refugee Assistance and Energy Assistance. This position may be located in the following sections: Applications, Adult Medicaid, Recertifications or Special Teams.

In addition, other duties assigned to this position may include, but are not limited to: Assisting Income Maintenance Supervisors with the day-to-day operations of teams; completing second party reviews of all actions completed by new employees and random sampling of all other team members; providing feedback to supervisors; compiling report information and unit statistical date, unit coverage and responsibility for ensuring customer flow in the absence of supervisor, caseload coverage during caseworker extended leave from duty, assisting in the preparation for and serve as agency representation at local and state hearings; assisting in the development and training of department policy, and providing training for agency and state policy for all benefit programs.

The worker in this position must be very flexible and have the ability to implement policies and procedures for all programs quickly and accurately. Ability to work under pressure is also essential. Good time management skills and organizational skills are necessary, as the worker must be able to meet deadlines and guide staff in meeting deadlines for all types of actions for the reviews, desk changes, as well as applications. The ability to compute varied and very complex budgeting situations is also necessary.

As a resource person, the worker in this position will be required to frequently research, and answer eligibility questions, interpret policy for unusual case situations; assist with difficult or irate customers; exercise prudent judgment in decision making, and recognize when situations should be referred to supervisors for disposition or resolution.

This worker must respond to disasters as needed in accordance with The Cumberland County DSS policy, in the event of a natural or man-made disaster or upon the declaration of a state of emergency by the Cumberland County Emergency Management Office.

The worker in this position may be required to perform other duties as assigned by the supervisor when deemed necessary.

Minimum Qualifications

MINIMUM EDUCATION & EXPERIENCE REQUIRED: Two (2) years of experience as an Income Maintenance Caseworker; OR an equivalent combination of training and experience.

PREFERRED EDUCATION & EXPERIENCE: Graduation from a four-year accredited college or university and related customer service experience and two (2) years of Income Maintenance Caseworker experience OR two (2) years of Income Maintenance Caseworker experience with a NC DSS agency.

Knowledge, Skills and Abilities

KNOWLEDGES, SKILLS AND ABILITIES: Considerable knowledge of the program/areas of assignment. General knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret rules, regulations and procedures. Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures. Ability to instruct and to evaluate the work of lower level employees. Ability to perform caseworker functions within structured time frames.

CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.

Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.

Law enforcement background check is required.

Has or is able to obtain a valid North Carolina Drivers License.

This position will require assisting in emergency and/or disaster situations.

The Cumberland County Department of Social Services has a strict dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.

College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. If mailed, they must be postmarked before the closing date of the vacancy in order to be considered for the position. Prior to employment start date, an official transcript must be presented in its original unopened envelope.

INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED. APPLICATIONS WILL BE CONSIDERED INCOMPLETE IF WORK HISTORY IS NOT UP TO DATE. PLEASE MAKE SURE THAT YOUR APPLICATION CONTAINS ALL RELEVANT INFORMATION .

A RESUME WILL NOT BE CONSIDERED IN DETERMINING YOUR QUALIFICATIONS FOR THIS POSITION.

If there are specific questions regarding this posting, you may contact DSS Human Resources at 910-677-2580.

MISSION

The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.

VISION

We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.

OUR CORE STANDARDS & VALUES

A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.