What are the responsibilities and job description for the Shop Service Foreman!!! position at Cumberland Companies?
Shop Service Foreman
Lead the Team. Elevate Performance. Deliver Quality Work.
If you’re an experienced Shop Service Foreman who takes pride in solving complex mechanical challenges and helping others succeed, this is your opportunity to build a long-term career with a trusted organization.
Cumberland International Trucks is seeking a skilled Shop Service Foreman to join our growing Orlando service team. Candidates with dealership and/or heavy-duty diesel equipment experience are encouraged to apply.
At Cumberland, you’ll work alongside talented technicians, support loyal customers, and be backed by leadership that invests in your growth and success.
Why Join Cumberland?
As one of the leading family-owned truck dealers in North America, we’re known for our empowering, customer-focused culture and strong internal advancement opportunities. We believe in building careers—not just filling positions.
What You’ll Do
As Shop Service Foreman, you will lead day-to-day shop operations, support technician performance, and ensure a high standard of service.
Your Responsibilities Include
What We’re Looking For
Benefits
EEOC: Cumberland International Trucks is a drug-free workplace and an Equal Opportunity Employer. We are committed to cultivating a safe, inclusive environment for all employees. Employment decisions are based solely on qualifications, merit, and business need.
Lead the Team. Elevate Performance. Deliver Quality Work.
If you’re an experienced Shop Service Foreman who takes pride in solving complex mechanical challenges and helping others succeed, this is your opportunity to build a long-term career with a trusted organization.
Cumberland International Trucks is seeking a skilled Shop Service Foreman to join our growing Orlando service team. Candidates with dealership and/or heavy-duty diesel equipment experience are encouraged to apply.
At Cumberland, you’ll work alongside talented technicians, support loyal customers, and be backed by leadership that invests in your growth and success.
Why Join Cumberland?
As one of the leading family-owned truck dealers in North America, we’re known for our empowering, customer-focused culture and strong internal advancement opportunities. We believe in building careers—not just filling positions.
What You’ll Do
As Shop Service Foreman, you will lead day-to-day shop operations, support technician performance, and ensure a high standard of service.
Your Responsibilities Include
- Recruiting, interviewing, and hiring knowledgeable technicians who follow OEM repair guidelines
- Coaching and mentoring technicians to produce high-quality repairs efficiently
- Managing service department performance by analyzing efficiencies and gross profit margins
- Supporting productive staffing, strong customer relationships, and overall operational success
- Ensuring customers receive prompt, courteous, and effective service
- Assigning work and supervising Diesel Technicians
- Serving as a key liaison between technicians and customers
- Taking ownership of the customer experience and ensuring a positive outcome
- Building strong internal and external relationships through clear, professional communication
What We’re Looking For
- Strong organizational and multitasking skills
- Detail-oriented with effective problem-solving abilities
- Excellent communication and customer service skills (internal and external)
- Technical or product knowledge relevant to service operations preferred
- Flexibility to adapt to changing priorities
Benefits
- 8 Paid Holidays
- Paid Time Off (PTO)
- Vacation
- Paid Birthday Off
- 401(k) with Employer Match (Fidelity)
- $500 Employee Referral Program
- Medical Insurance
- Voluntary Vision & Dental
- Life & AD&D Benefits & Supplemental Life
- Short-Term & Voluntary Long-Term Disability
- 24/7/365 Teladoc Access
- Free & Confidential (EAP) Employee Assistance Program
- Ability to stoop, bend, climb, crawl, lift, and reach as required for shop operations
- Ability to lift up to 75 lbs
- Ability to work in hot, cold, wet, humid, or moderately noisy environments
EEOC: Cumberland International Trucks is a drug-free workplace and an Equal Opportunity Employer. We are committed to cultivating a safe, inclusive environment for all employees. Employment decisions are based solely on qualifications, merit, and business need.