What are the responsibilities and job description for the Idealease Service Administrator position at Cumberland Companies?
Idealease Service Admin – Cumberland Idealease
Location: Jacksonville, FL
Reports To: Orlando Service Manager
Cumberland Idealease is seeking a detail-oriented, service-minded Idealease Service Administrator to support our Jacksonville operation. This role is based in Jacksonville and reports directly to the Orlando Service Manager. The right person will help keep repair orders, preventative maintenance, customer communication, and daily service administration moving with accuracy and urgency.
What You Will Do
Cumberland Idealease is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
Find posting on our Cumberland Careers page: https://cumberland-companies.com/careers/
Location: Jacksonville, FL
Reports To: Orlando Service Manager
Cumberland Idealease is seeking a detail-oriented, service-minded Idealease Service Administrator to support our Jacksonville operation. This role is based in Jacksonville and reports directly to the Orlando Service Manager. The right person will help keep repair orders, preventative maintenance, customer communication, and daily service administration moving with accuracy and urgency.
What You Will Do
- Support Daily Service Flow: Manage service administration for Jacksonville, including repair order setup, documentation, updates, follow-up, and closure.
- Coordinate PM Activity: Track preventative maintenance schedules, help keep units current, and communicate upcoming or overdue service needs.
- Maintain Repair Order Discipline: Ensure notes, approvals, labor details, outside repairs, parts information, and customer updates are captured clearly.
- Communicate Effectively: Serve as a dependable link between Jacksonville, the Orlando Service Manager, technicians, rental, lease, customers, vendors, and dealership partners.
- Drive Follow-Through: Stay organized, escalate concerns quickly, and help protect the customer experience by keeping service administration clean and current.
- A meaningful role where your organization, communication, and follow-through directly support customer uptime and shop performance.
- Competitive pay and benefits, recognizing the valuable contributions you bring.
- Career development opportunities within a company that supports your growth and goals.
- A company culture built on our core values of Honor, Readiness, Victory, and Loyalty, with a dedication to excellence.
- An organized, dependable administrator with experience in service, maintenance, dealership, rental, leasing, fleet, or another fast-paced operation.
- A strong communicator who works well with technicians, managers, customers, and internal departments while keeping details accurate and professional.
- Comfortable with follow-up, documentation, scheduling, prioritizing, and keeping multiple open items moving at the same time.
- Positive, steady, and service-focused, with the readiness to support Jacksonville while staying closely aligned with the Orlando Service Manager.
Cumberland Idealease is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
Find posting on our Cumberland Careers page: https://cumberland-companies.com/careers/