Kitchen Team Member

Business Purpose

The purpose of every business is to serve a customer to make money. The most effective businesses work together as a team to achieve their guarantee, so their customers keep coming back. Because we are in the hospitality industry, we call all customers “guests”.

Our Guarantee

“Every Guest Who Chooses Culver’s Leaves Happy”

To achieve Our Guarantee, it is our responsibility to live our core values and exceed our guest expectations.

Core Values

• Team Focused – We have each other’s backs to fulfill “Our Guarantee.”
• Do the Right Thing – This is often more work and the more difficult thing to do.
• We Own Our Actions- We take responsibility for the things we say and do; we sign our names to our work.
• Show up Every Day with Your “A-Game”- Everyone is needed and everyone is important. Be here. Prioritize tasks and problem solve with a sense of urgency.
• Work With Enthusiasm – A positive attitude is contagious. Bring yours to work and make it more fun for everyone.

Guest Expectations

Our guests come to our business because they are hungry and want a great place to eat and relax. Every guest wants three things from our restaurant:

• Defect free experience
• Prompt Service
• Genuine caring and hospitality with every team member interaction

Job Summary

Work as a part of our team, adhering to our core values to exceed our guest expectations and fulfill “Our Guarantee”.

Team Member Expectations

Work as a Team

• Be committed to being a part of a great team by encouraging and building up other team members.
• Train other team members, as needed.
• Communicate effectively to team and leaders.
• Stay a couple of minutes late, if needed and if possible.
• Do not make excuses, gossip, complain, blame, fight, or whine.
• Come to work every day with a mindset to improve individual and team performance.
• Take ownership for everything in the team member’s control.
• Demonstrate integrity by being free from deception or hidden agenda.
• Be trustworthy – be worthy of trust. Do not lie.
• Be ethical – follow the Golden Rule. “Treat others how they would like to be treated.”
• Be coachable – accept coaching from others to grow and improve.
• Be mature – take responsibility for decisions and ownership of commitments.

Show Up on Time

• Arrive early enough to be fully ready to work on time.
• Is responsible for all scheduled shifts.

Demonstrate Culver’s Style Hospitality

• Provide “My Pleasure” hospitality while being friendly, enthusiastic, and smiley.
• Actively listen during each guest interaction and do not interrupt others.
• Handle guest comments promptly and courteously with the ability to empathize, sympathize and de-escalate.
• Follow all established restaurant core values and expectations to achieve “Our Guarantee.”
• Be respectful – treat all people with respect and dignity.

Maintain Restaurant’s Standards

• Perform primary and secondary position responsibilities timely and accurately.
• Prepare quality products which meet Culver’s expectations and standards while maintaining proper food safety, portion control and presentation procedures.
• Follow all established restaurant practices and procedures including handbook and operational changes.
• Report to each shift in a neat, clean, and unwrinkled uniform. Maintains a neat, well-groomed appearance including personal hygiene, hair restraint and jewelry restrictions.
• Demonstrate safety – follow all food safety, team safety, and guest safety procedures.
• Demonstrate excellence – do the job right the first time and exceed expectations.
• Perform any other miscellaneous job duties, as assigned.

Move with Purpose

• Is not lazy. Acts effectively, urgently, and quickly. Does not waste company time, energy, or materials.
• Move with purpose, work hard, and look for things to do to help other team members.
• Be the best version of themselves.

Qualifications

What we do is challenging and we require the following qualifications:

• Willing and able to work as a team to create an excellent experience for our guests
• Professional behavior
• Food safe behavior
• Takes ownership for everything in their control
• Mentally tough - can handle stressful situations calmly and not afraid to work hard
• Positive can-do attitude while engaging and serving others
• Friendly with an outgoing personality when interacting with guests and team members
• Great communication skills and willing to accept feedback
• Able to work in a fast-paced, food service environment

Physical Requirements

• Must be able to read and write
• Stands for long periods of time without sitting
• Walks fast paced during shifts
• Bends, reaches and stoops
• Lift / carry 10 lbs or less Constantly
• Lift / carry 11-20 lbs Frequently
• Lift / carry 21-50 lbs Occasionally
• Lift / carry 51-100 lbs Rarely