Senior Service Desk

Culturetech Solutions a boutique services company with a people-first approach has partnered with Axelliant to present this opportunity to you. Our commitment to building lasting relationships, delivering consistent results, and employing sound management practices has made us a trusted partner for our valued clients. As seasoned tech professionals with an entrepreneurial spirit and a strong emphasis on teamwork, we pride ourselves on fostering collaboration both internally and externally. We look forward to the opportunity to work with you!

• Title: Senior Service Desk (Onsite)
• Duration: Contract to Hire
• Location: (Onsite - South San Francisco)
• Start Date: Immediate

OVERVIEW: We are seeking a dependable, career-focused IT professional who takes pride in their work and is looking to build a long-term career with our organization. As part of the team—the single point of contact for employees and clients—this person will provide technical support by phone, email, and deskside. The ideal candidate demonstrates senior support engineer knowledge ownership, consistent follow-through, and a commitment to developing their skills while growing with the team.

QUALIFICATIONS AND SKILLS:

• The Senior Service Desk staff provides contact and problem resolution for all internal users hardware, software, and telecommunications issues.
• Senior Service Desk staff resolves as many user-reported problems as expertise permits using all available tools and following procedures and policies for the handling of support calls.
• Senior Enterprise desktop software support professional regularly articulates advanced solutions to complex integration / configuration issues with: Azure, Microsoft Entra ID Identity and Access Management, Microsoft Intune Suite, O365, SharePoint/OneDrive, JAMF and A/V Conference Room maintenance.
• Provide hardware support for desktop pc’s, laptops/docking stations, printers
• Expertly fields calls from customers via ticketing system, a toll-free numbers et., and act as liaison to engineering and/or security teams.
• Provide support for network connectivity, including resetting network passwords.
• Documented experience resolving issues to North America and European user base.
• Keen ability to obtain and convey concise information and patiently resolve end-user issues.
• Position requires excellent customer service, excellent communication skills, and excellent ability to communicate in verbal and written form.

EXPERIENCE & TRAINING: Associate's degree in Computer Science or related field, or equivalent combination of related education and experience.

Thank you for your interest in this opportunity. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Culturetech Solutions is a people-oriented boutique information technology services company. Long term relationships, consistent performance and sound management practices make us a favorite "go-to" company with our valued clients. We are veteran tech savvy individuals with entrepreneurial spirit and team values. We are collaborators internally and externally whose primary goal is to integrate you into the organizational culture of our top clients. We look forward to the opportunity to work with you and thank you for your interest.