What are the responsibilities and job description for the Tourism Information Counselor 2 WAE position at Culture Rec & Tourism-State Museum?
$13.77 - $23.59 Hourly
New Orleans, LA
Classified
CRT-2026-226745-PW
Culture Rec & Tourism-State Museum
09/30/2026
10/14/2026 11:59 PM Central
About this Job
Minimum Qualifications
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will substitute for one year of the required experience.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other Information
Job Duties:
- Monitor galleries internally to assure safety of museum artifacts, buildings, and guests.
- Monitor and alert designated museum administrator in the event of crisis or disturbance.
- Monitor and maintain the flow of visitors and assist visitors with questions. Ensure that all museum rules are followed.
- Provides information to LSM guests on LSM programming, properties, and other regional attractions. Distributes brochures, maps, and other LSM printed materials. Answer visitor questions pertaining to museum exhibits, the state, history, and culture. Refers museum guests interested in additional LSM information to the appropriate museum personnel.
- Use computer based Point of Sale ticketing system and group reservations database. Receive cash, checks, and other forms of payments for museum admission. Explain museum discounts. Verifies total sales and balance the cash drawer at the end of the day. Documents and explains and overages or shortages. Maintain working knowledge to operate various office machines, such as copiers, calculators, and credit card machines. Assist in the training of new Tourism Information Counselor staff.
- Upon completion of proper training, may assist curatorial staff with cleaning of exhibits and artifacts on display.
- May assist with museum programming, tours, and events in visitor services or building monitoring capacity.
- Performs other duties as required.
Position-Specific Details:
- Location: This position is based in New Orleans, LA.
- Appointment Type: This position will be filled as a part-time Classified WAE, limited to 1,245 working hours in a 12-month period. **Starting Hourly Pay varies, depending on experience.**
- Work Schedule: This is a part-time position that reports in-office. This position may be required to work evenings, weekends, and/or holidays.
- Compensation: Compensation offered will be dependent on level of experience and/or certification, so please be sure to include all education and work experience for consideration.
- Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
* Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*
The Office of the Lieutenant Governor and the Department of Culture, Recreation and Tourism are participants in the E-Verify system for identification and employment eligibility purposes.
Louisiana as a State, is a Model Employer for People with Disabilities.
For further information about this vacancy contact:
Pacee Wallace
Department of Culture, Recreation, & Tourism
1051 N. 3rd Street
Baton Rouge, LA 70802
Phone: 225-342-8202
pwallace@crt.la.gov
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave – Up to six weeks paid parental leave
More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave – State employees receive the following paid holidays each year:
- New Year's Day
- Martin Luther King, Jr. Day,
- Mardi Gras,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and Christmas Day.
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
- Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
- Teacher's Retirement System of Louisiana (www.trsl.org),
- Louisiana School Employees Retirement System (www.lsers.net), among others
Salary : $14 - $24