Global Operations Manager

Your Role:

The Global Operations Manager is pivotal in ensuring the smooth and efficient running of the Global Operations Strategic Initiatives Team. They will support internal processes, projects, and tools that underpin the strategic and operational work of our global teams. This position is responsible for maintaining reporting standards, system enhancements, and standard operating procedures among other administrative duties.  

This role can be performed remotely from Italy or Spain for candidates with the proper work authorization. While we’re unable to provide visa sponsorship, we welcome applicants who are already authorized to work in these countries to join our team from wherever they work best!  

What You’ll Do:

Process Improvement 

• Facilitate conversations or working groups with Site Directors to standardize, optimize and deploy effective and efficient business processes across all areas of staff and student experience.
• Support CEA CAPA’s commitment to continuous improvement in the student experience by publishing student surveys, ensuring compliance among global teams, collecting staff feedback, and preparing annual reports.
• Collaborate with the other CEA CAPA departments to support clear and efficient processes and best practices between them and Global Operations.

Business Tools and Systems 

• Facilitate conversations or working groups with Site Directors to standardize, optimize and deploy effective and efficient business processes across all areas of staff and student experience.
• Support CEA CAPA’s commitment to continuous improvement in the student experience by publishing student surveys, ensuring compliance among global teams, collecting staff feedback, and preparing annual reports.
• Collaborate with the other CEA CAPA departments to support clear and efficient processes and best practices between them and Global Operations.

Project Support 

• Assist in the delivery of Global Operations annual goals and other prioritized objectives, providing administrative support and ensuring deadlines are met.
• Track project deliverables, maintain project documentation, and coordinate with various departments to ensure smooth project execution.
• Own the development and use of internal project management tools and templates.  

Document and Data Management 

• Manage administrative and monitoring aspects of executing student-facing surveys, disseminating clean data to global teams and analyzing results.
• Participate in the review and development of Global Operations policies and procedures. 
• Maintain and organize digital files, in line with set policies, ensuring all relevant documents are accessible and up-to-date.
• Develop and maintain databases and tracking systems for various operational needs.

Administrative Support 

• Coordinate Global Operations reporting and facilitate effective organizational meetings with clear agendas and follow up action items. 
• Maintain departmental and cross-functional email distribution lists and Microsoft Teams/SharePoint spaces per staff changes and evolving needs.
• Maintain departmental and cross-functional operational calendars.
• Support the Senior Manager, Global Operations and Senior Director of Global Operations with ad hoc administrative tasks as needed.

What Makes a Great Candidate: 

• Bachelor’s degree in business administration, communications, education, or equivalent.
• Fluency in English.
• A minimum of 3 years of experience in an administrative or coordination role, preferably in a global or multinational environment.
• Proficient in software programs and packets such as Microsoft Office (especially Excel and PowerPoint), Microsoft Teams and related apps, Salesforce (or similar CRM database), and survey tools such as InMoment.
• Experience in working with diverse identities or international business cultures.

Core Competencies: 

• Collaboration: Ability to build strong relationships with colleagues across different regions and levels of the organization.
• Time Management: Excellent ability to prioritize tasks and manage time effectively in a fast-paced, dynamic environment.
• Adaptability: Comfortable working in a flexible environment and adjusting to changing priorities.
• Attention to Detail: Precision in managing tasks and producing high-quality work.
• Initiative: Keen ability to identify areas for improvement within business operations, propose solutions, and escalate as appropriate.

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.  

Who We Are:

CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission-driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally. 

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.   

Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements.